When a manager screws up, what do you do?
08-29-2011, 06:01 AM
#11
Junior Member
Thread Starter
Join Date: Aug 2011
Location: Wisconsin
Posts: 172
Thanks everyone, I was thinking to call corporate but wasn't sure if there's a regional manager or how that franchise works. The other workers in the store are very friendly and unless they are truly busy with other customers they will stop what they're doing and help, heck they even ask if you need help.
08-29-2011, 06:05 AM
#12
Senior Member
Join Date: Jan 2011
Location: North Central West Virginia
Posts: 631
She needs to definately not be working there, or anywhere else she has to deal with the public.
08-29-2011, 06:23 AM
#13
Super Member
Join Date: Sep 2010
Location: Destin, Fl
Posts: 1,878
If she treats customers that way, I can only imagine how she treats her employees. It cannot be good.
08-29-2011, 06:25 AM
#14
Super Member
Join Date: Apr 2009
Location: North East USA
Posts: 4,949
Yeah I would not have been as nice as you were then.
08-29-2011, 06:26 AM
#15
Super Member
Join Date: Mar 2010
Location: Tennessee
Posts: 2,189
She also has a boss. Find out who that is....
08-29-2011, 06:27 AM
#16
Super Member
Join Date: Nov 2006
Location: Upstate NY
Posts: 3,683
Originally Posted by dakotamaid
I would contact corporate (owner) and let them know. She is not helping the business any.
08-29-2011, 06:31 AM
#17
Power Poster
Join Date: Oct 2009
Location: Idaho
Posts: 11,375
There are district and regional managers, but it is easier to just go straight to corporate.
08-29-2011, 06:38 AM
#18
Super Member
Join Date: Apr 2007
Location: Alturas, CA
Posts: 9,393
I definitely would contact the corporate office and let them know, because if no one knows about the problem, it can't be solved. Hope they get a new manager, one with a little more CUSTOMER service attitude.
08-29-2011, 06:45 AM
#19
Super Member
Join Date: Nov 2008
Location: Seacoast New Hampshire
Posts: 1,177
I would probably remind her of what her responsibilities as a manager are, one of which is to be helpful, courteous, and friendly, and perhaps if she didn't feel that was in her job description maybe a phone call to her manager right now would be in line, because after all you (being the customer) could be wrong. ;) Then take it from there.
08-29-2011, 06:46 AM
#20
Senior Member
Join Date: Jan 2011
Location: Melrose N.Y. Troy Area
Posts: 863
I would not have bought the fabric if there was any question of it being short. we are quilters and need what we pay for just like anything else in life.
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