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Thread: Would this make you mad/uncomfortable at work?

  1. #1
    diogirl's Avatar
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    I am a receptionist at the company I work at. I had no idea that our incoming calls were being recorded by our companies owner and being screened until I went into his office and heard myself on a call being played on a recording... I was shocked!! I had no idea that they were doing that. It made me uncomfortable.. I asked the manager why I was being recorded, and they said it's to see where our leads are coming from so we know if the money we spend on advertising is paying off... Well, I keep track of that! We have spread sheets we've been keeping for years that shows where our leads are coming from. There's no reason to record the conversation... I'm not the only one who answers the phone at work and others have voiced to me how they don't like it too, but i'm the main person who answers the phone and I feel like it's sort of an invasion of my privacy.. especially since they listen to the recording with the door wide open and all the office workers walking around coming and going in the room can hear. I know some places you call have a disclamer that this call may be monitored, but we don't have that on our phone and like I said, until I walked into the room and heard myself on a recording, I had no idea. Is this legal?? The customers have no idea they are being recorded.. I have nothing to hide...I just don't like it! What would you do?? I'm so uncomfortable at work now when the phone rings that i'm afraid whatever I say or how I say it will be wrong and that they take notes on it...... :oops:

  2. #2
    Super Member amandasgramma's Avatar
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    I don't know if it's legal or not -- but I'm with you, I wouldn't like it. My career involved working on phones -- first as a receptionist then in last years as management. Not even the government I worked for did that! First, call the attorney general's office and ask if it's legal. They can give you free information. If they won't, call the local police department. I actually think they can record -- they just can't use a recording against you in the court of law in some states. It seems to me your "boss" has too much time on their hands to not only have YOU documenting that information, but also recording it...and possibly recording it again. You might bring that up in an office meeting -- and let them know it's made you self-concious and nervous. If the rest of the staff support you in the complaint you may get them to stop.

    Good luck!

  3. #3
    Esqmommy's Avatar
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    In California, it is a misdemeanor to record a person without their knowledge and consent.

  4. #4
    Super Member Janstar's Avatar
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    That is too freaky for me. Does he record your personal calls too? I always liked to keep in touch with my kids when I was at work and told my boss so,just in case he wanted to say something about 'too many personal calls'. They were told not to call unless it was an emergency. Think I'd check that out and I don't blame you for being nervous.

  5. #5
    diogirl's Avatar
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    supposidly it's only calls that come thrugh from the phonenumber from an ad we have in a magazine that get recorded so personal calls shouldn't be recorded..... I'm debating on voicing my opinion on this to my boss......

  6. #6
    Super Member butterflywing's Avatar
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    at the very least, tell your family and friends not to call you on the company phone, only your cell phone.

    if you learn that it's against the law where you are, what do you plan to do about it? how much do you want/need to keep your job?

  7. #7
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    In some states both parties have to be aware that the call is being recorded and in others only one party must be aware of being recorded.. I've worked phone jobs where we were recorded and listened in on.. and there is also supposed to be a periodic beep on the line that is an indicator that the call is being recorded.
    I'd look in to it.

  8. #8
    Power Poster amma's Avatar
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    I would not like that at all either...but I am not sure in today's job market that I would stir the pot on this issue. I guess like BW said, is it worth possibbly losing your job over?
    In our state it would be against the law to fire someone over an employer breaking the law and being turned in...but they can let you go for no stated reason...fighting them can be a nightmare to be reinstated, and then you would wonder how you would be treated or feel upon returning...
    Not a good position to be in for sure.... :evil:

  9. #9
    Super Member Lisa_wanna_b_quilter's Avatar
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    I probably wouldn't like it, but I would probably just keep my mouth shut. This enconomy is not the time to be out of a job. If you really can't stand it, look for another job quietly.

  10. #10
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    Technically its not invasion of privacy because it is their phones in their business. Myself coming from upper corporate management I am used to the phones being monitored and my life at work being under the microscope so it is no big deal to me.

    But I think they need to give the employees a heads up and let them know that the calls are monitored. And they need to have the disclaimer to let the customer know that the call might be monitored.

    Do I think they are breaking the law? It is up to the statutes that your state has set up for this certain issue.

    Billy

  11. #11
    Super Member Moonpi's Avatar
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    Maybe it's legal, but moral is another question. States like Florida treat workers as disposable, and others consider them a great resource. I worked for one firm that used the phone speakers to record, not only sales calls, but general office chit chat. As to personal calls, why are you making them on company time? In this economy, you can't afford to slip up, or fifty of us will be lining up for your job.

    Kinda makes me wonder if they are considering an automated phone system, and are being marketed to by VOIP providers promising huge savings. (VOIP = Voice over Internet Protocol)

    They could also be working stats to find out what customers respond well to, so they can reduce your interactions to scripts designed to "delight" customers, in the shortest response time.

  12. #12
    Community Manager PatriceJ's Avatar
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    i doubt it's illegal. as Lostn51 pointed out, they are company phone lines monitored in pursuit of company interests. it's no different than tracking charges on a corporate credit card, mileage and stops in a company car, etc.

    we don't get paid to make personal calls, to gossip in the halls, or to do anything else that isn't directly related to the jobs we were hired to do. i'm the first to admit i don't devote every single minute at the office to things that are 100% work related. but if i got "called out" for it, i don't feel i'd have a right to complain.

    did you know that many companies also have software installed on their networks that monitor everything you do on the computer? every stop you make on the internet highway; every email you send; every keystroke you type.

    is it sneaky and creepy to record you without letting you know? probably. but, is it wrong for them to protect their own interests? no.

    look at it this way ... if you aren't doing anything wrong - and i assume you are not - you have nothing to worry about.

    so ... if you had something to worry about, would it be their fault?

    why be nervous? just keep doing a good job and you'll be fine. :wink:

  13. #13
    reneebobby's Avatar
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    I don't think it's legal but you need to find out. Good luck

  14. #14
    Power Poster BellaBoo's Avatar
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    I would think if the spreadsheets are showing the info needed then the recorded calls are a power trip for the owner. Don't expect a person like this to be on your side when you need it. Power trip bosses are sad little people.

  15. #15
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    I believe it's legal for the company to record you because you are their employee. But they need to be warning the people that are calling that their call is going to be recorded (you know how when you call for customer support to a business, it says at the beginning "This call may be recorded or monitored for blah, blah, blah" -- that's because in most states, you have to inform someone when they are being recorded.

  16. #16

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    I'm not a lawyer, but I believe it is illegal to record someone without their knowledge and permission.

  17. #17
    Super Member Edie's Avatar
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    BIG BROTHER IS WATCHING! Edie

  18. #18
    Super Member AnnaK's Avatar
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    Seems to me that they need to disclose the fact that the calls are recorded to both the reciver and the caller. I hope they are not just listening to these calls for their entertainment. It doesn't make sense if you say you are already tracking the value of the advertising. Good luck; it's a tough decision to make.

  19. #19
    texasannie's Avatar
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    I have a similar situation....or phones have caller ID's list the names and the time you were on the call............ I have had my boss call me from her home or desk and ask me who so and so is and why was on the the phone 1-0 minutes with them??? After all, It is company time.....I just have my personal calls come through my cell phone.,...they tell us not to use them, but if you have children in school or business, there are times you will HAVE to have personal calls.

    I certainly do not like it, but I take their paycheck each payday!

  20. #20
    Fox
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    You walked in and heard yourself on a recording? Sounds VERY creepy to me...like it was a set up of some type.

  21. #21
    kd124's Avatar
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    I don't know if it's legal in your state. If I was calling into a company, I would be angry and quit doing business with the company if I found out that my call was recorded without my knowledge.

  22. #22
    Super Member lass's Avatar
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    I know that all e-mail is or can be monitored by the management in all companies. My guess is that phones are the same way. It would be different if it was your home phone.

  23. #23
    Power Poster MadQuilter's Avatar
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    It may be a CA "thing" but when my calls are going to be recorded, there is a message to let me know. When it is a person who tells me that fact (instead of a prerecording), I am generally asked if I am OK with being recorded.

  24. #24
    diogirl's Avatar
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    I'm not making or accepting personal calls at work on company time. I'm not doing anything wrong.. it just creeps me out. and I don't think it's fair for the customer who is calling in to be recorded without their knowledge either.

  25. #25
    Super Member Shemjo's Avatar
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    I wonder, is there a company policy manual? Does it disclose that calls are recorded? I would not like being in your situation.

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