Amazing customer service
 

I purchased a kit from Connecting Threads a few years ago and decided to make it last week. I usually open a kit up when I receive it to make sure everything is included but in this case for some reason I didn't. When I opened the kit there was no pattern inside, I thought maybe it was sent as a downloadable pattern but could not find it anywhere in my quilting files. Long story short I contacted Connecting Threads and they looked back in my order history and found that I purchased this in 2013 and found a copy of the pattern and it is in the mail to me at no cost. This is why I keep purchasing from Connecting Threads.

That's so nice to hear.
I just had a great experience with Green Fairy Quilts. I find a lot of places that really care.

That is great customer service! Wow, five years later too.

I love Connecting Threads but that happened to me once. but i found no pattern in mine after a long time. nothing they could do.

I love connecting threads also...great customer service

Thank you for sharing your positive experiences.

I was a beta tester for their original on-line shop.
She couldn't believe it when I commented that free patterns were all well and good, but few quilters used templates any more (trace around and cut by hand)

they are really nice there at headquarters. And I've always appreciated you could virtually leaf through books instead of basing a buying decision on a cover

Connecting threads is a great online store! So glad you were able to get your pattern. Now I have to go check my kit I purchased years ago to see if everything is in the package. Thanks for your post!

I've always had wonderful service from Connecting Threads. Nice to hear about others having the same thing.

Love Connecting Threads! Great quality at affordable prices and their Customer Service is the best!