Onebyone

Hubby told me I could not take them with us when we move next year

I hope you told your husband what he couldn't take either LOL. Why leave it? Hire a bigger truck or get two trucks. We moved twice in less then a year and all bins of my fabric I wanted to keep came right along with me. Took up the back area of the moving truck. My sewing room contents were loaded first. I wasn't about to have it shoved anywhere as the last things left.

Schill93

I am presently miffed at Accuquilt. Over a year ago, I purchased a number of dies. One of them I had not used as of yet. It is a 5" square. So I used it about a week ago in order to make some odd sized half square triangles that I needed, but they kept coming up short. I checked my seams over and over and they were right on. Then I measured the 5" square and found that the die was off by 1/8" on one side only. Then I got the die out, and sure enough it was short on the long side of the double cut die. I emailed Accuquilt expaining the problem, and mentioned that even though it has passed the one year mark, I felt that a manufacture defect such as this should be honored with an acceptable offer for both of us. (not to mention all the fabric I wasted in pre-cutting.

I got back an email, stating that since the die has passed it's warranty period, it is unlikely they could do anything about it. They said I could take pictures of the die and pictures of the 5" square and send it to them. Well, taking a picture of the die or square that is 1/8 " short was in my estimation a frivolous request , as how in the world are they going to see the 1/8" miscut caused by the die from a picture. They would need to see the physical die to measure it for themselves.

Had they offered to replace the die, if I sent it back to them so they could check it themselves, I would have eaten the shipping charges as well as the cost of all my wasted fabric (and time). It is a manufacturer defect, and that should warrant some further consideration I feel. Anyway, that is my opinion.

sewingpup

I too have a few dies that are not accurate from accuquilt....I did get them several years ago. I also had one strip cutter where the blade raised above the foam surface and really was a hazard for cutting your fingers. I did not notice these problems until my year was up. My advice to folks is to test out when you get your dies to make sure they are accurate when you get them even if you do not have current project. That way you can get them exchanged before that year runs out without hazzle.

Onebyone

I have found that Accuquilt does not have good quality control of their items now as it once had. All the first dies I bought are super sharp and still working great. The newer dies are lighter, the foam seems to be different and the blades are sometimes sticking out. That's why I buy any new die from Amazon Prime. I can return it without all the hassle of pictures, suggestion of operator error, or delay. And the returns are always free.

Ladywingnut

My local quilt guild has several AccuQuilts cutters and a whole cabinet full of dyes. Maybe you should check into your local quilt guild and possibly join one.

quiltingcandy

A few years ago I went to a quilt show in Phoenix AZ and they had an Accuquilt Booth and the lady there was telling me that Accuquilt wants us to buy from the local dealers - which was very odd to me since I would buy from Accuquilt when there was a sale, free shipping over $35.00, and they never charged me sales tax. I thought she was just drumming up business for her local Accuquilt dealer quilt shop. But as I was listening to one of the Webinars, Pam Heller, an employee of Accuquilt was saying to buy from the local dealers. Main reason if you are having a problem with a die to take it to the local dealer, they are taught how to test it and if there is a problem they will give you a new die on the spot.
More and more places are sticking hard to those warranty periods. But it would be obvious if a die had been misused vs factory defect. I hate to admit that I am not one to get a die home and test it immediately. I guess I should reconsider.

craftiladi

One of the benefits of buying from Accuquilt is you earn rewards & yes I usually spend enough to get free shipping or use my rewards for the shipping. Anytime I have had an issue I have called and received wonderful customer service but from seeing what others are posting I might have been one of the lucky ones to have called at the right time.

quiltingcandy

I usually buy from Accuquilt, especially when they have their sales. It's a long drive to any dealers and usually their stock on hand is limited. But I am finding the Accuquilt does not have top notch customer service. I was trying to make an inventory of my dies and thought it would be nice if the "Product Library" they have on line would be better if it were in die # order and they separated the dies from the other products (i.e.: patterns and storage supplies). The response was a computer generated response about how to find and add to the Library. Then asked if my question was answered. I wrote back and said it was obvious my email wasn't even read. And today I couldn't get a code to work and they made it sound like it was my fault. They say they cannot make changes once the order is completed. I find that very hard to believe. And if you have trouble with the embroidery pattern, they don't want to know about it.

juliasb

I find QIAD the better place to buy new because you always get free shipping and that can add up with Accuquilt. There are also a number of FB groups that sell used dies and supplies that you can look into. I got my Go! cutter for $60 that way. It came with a lot of dies (16) too. Accuquilt sets the prices for the new dies for all shops and vendors.

Schill93

Does accuquilt charge sales tax? They have a deal on some dies, but prices are higher than other places, and they charge shipping unless you spend $150,