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Thread: Allbrands customer service feedback

  1. #1
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    Allbrands customer service feedback

    I'm thinking about buying a sewing machine on Allbrands.com. Has anyone had exoerience with a purchase that had problems or needed repair? I usually buy from Amazon but the customer service at Allbrans makes me think I shoul buy there. I appreciate any advice or comments. Thanks.

  2. #2
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    Anything I purchase, I try to do local. That way I can handle what I want to purchase and also watch test or try out.

  3. #3
    Super Member Lisa_wanna_b_quilter's Avatar
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    I bought mine off of All Brands. No problems at all. It's a great machine. It was well packed for shipping and was exactly what the description said it would be. I'd buy another from them.

  4. #4
    Moderator QuiltnNan's Avatar
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    i have used allbrands and was pleased. i've never seen a negative word about them on this board or the other boards i read.
    Nancy in western NY
    before you speak T.H.I.N.K.
    T is it True? H is it Helpful? I is it Inspiring? N is it Necessary? K is it Kind?

    Life may not be the party we hoped for, but while we are here we might as well dance.

  5. #5
    Super Member Becky Crafts's Avatar
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    I bought a refurbished Brother sewing machine (HS-2000) that came with a serger on sale. I had just started quilting & about 3 mos after the warranty was up I couldn't get the feed dogs to come back up after doing some free motion. I called them to ask how to fix it & after many calls back & forth, I was given the name & number of a local Brother Dealership. When I got there, they already knew all about the machine & told us the head of Brother insisted they call as soon as they knew the problem. Long story short...they honored the outdated warranty! Brother really stood behind their product! I was extremely impressed and would definitely buy from them again without quandary!!
    Live Simply, Love Generously, Care Deeply,Speak Kindly, Leave the rest to GOD

  6. #6
    Super Member Weezy Rider's Avatar
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    Got the Brother 1500 from Allbrands, also the Reliable Iron. They carry the filters for the iron. Good service and they have a sewing forum.
    http://www.sewforum.com/

  7. #7
    Super Member Peckish's Avatar
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    Have purchased from them several times, happy every time. They have excellent & knowledgeable customer service.

  8. #8
    Senior Member omaluvs2quilt's Avatar
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    I ordered my first Janome from them, absolutely no problem and my local dealer was happy to service it for me.

  9. #9
    Power Poster PaperPrincess's Avatar
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    Bought several machines from them. Great service.
    "I do not understand how anyone can live without one small place of enchantment to turn to."
    Marjorie Kinnan Rawlings

  10. #10
    Senior Member bigredharley's Avatar
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    Ditto to all the other positive reviews. Was delighted with my PE500 purchase.
    ​Nancy

  11. #11
    Super Member DonnaC's Avatar
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    I have dealt with All Brands a few times and had positive experiences. Would not hesitate to recommend them!

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