Go Back  Quiltingboard Forums > Main
Anyone ever had problems ordering from www.fabric.com? >

Anyone ever had problems ordering from www.fabric.com?

Anyone ever had problems ordering from www.fabric.com?

Old 02-17-2010, 06:56 PM
  #11  
Super Member
 
sewsewquilter's Avatar
 
Join Date: Apr 2008
Location: Florida Keys
Posts: 2,173
Default

I'm like SewJoyce I have ordered from them more times than I want to admit. Only once did they email that the fabric had to come in two pieces and asked if I still wanted it. This last order one fabric was wrong and one was missing. I called them. Told me to keep the wrong fabric. The correct and missing fabric was in the mail in a couple of days.
sewsewquilter is offline  
Old 02-17-2010, 07:28 PM
  #12  
Super Member
 
oldswimmer's Avatar
 
Join Date: Oct 2009
Location: Nebraska
Posts: 1,157
Default

I have ordered from Fabric.com several times.... but only when they have a great sale. It seems that when they put there fabrics on sale really low, that they don't have much left in stock, and I think they get several customers trying to order all at the same time. Twice they emailed me and said that they were either short of the yardage I wanted, or they had more than one piece of the fabric. I have never ordered from them when I was ordering fabric at their regular price.
The fabric has always been nice, but there seems to be some glitches in their system somewhere.......
oldswimmer is offline  
Old 02-17-2010, 07:36 PM
  #13  
Super Member
 
soniboo's Avatar
 
Join Date: Nov 2009
Location: Florida
Posts: 2,243
Default

Eddie, I received my second order from them yesterday and was very pleased with it! Everything was just as I'd ordered. Sorry you and your daughter had such problems with them.
soniboo is offline  
Old 02-17-2010, 07:40 PM
  #14  
Member
 
harleyquinn2323's Avatar
 
Join Date: Sep 2007
Location: usa
Posts: 96
Default

I order from them on a regular basis and have nothing but good things to say! I received an order today and I think one of the fabrics was end of bolt because the sent me an extra 3/4 yard...sorry to hear that you had such an unpleasant experience, but I wouldn't give up on them...
harleyquinn2323 is offline  
Old 02-17-2010, 08:04 PM
  #15  
farscapegal
Guest
 
Posts: n/a
Default

I order from them and have never had a problem.

Sybil
 
Old 02-17-2010, 09:00 PM
  #16  
Super Member
 
LucyInTheSky's Avatar
 
Join Date: Sep 2009
Location: Seattle
Posts: 1,743
Default

I've ordered many many times, almost never had an issue. The one issue I did have was when I ordered 1/2 yard of a Wizard of Oz (with the rest of the W of O from the current line). Rather than the one I ordered, they sent 1 yard of Moda dots. I contacted them, immediate response, told me to keep the wrong fabric and immediately shipped the correct replacement.

No other issues, absolutely love them.
LucyInTheSky is offline  
Old 02-17-2010, 09:03 PM
  #17  
Super Member
 
LucyInTheSky's Avatar
 
Join Date: Sep 2009
Location: Seattle
Posts: 1,743
Default

Ooh, I did have one other "problem". On my birthday, as a gift to me, I ordered about 10 yards of the Farmers Market line, each in 1 yard cuts. About 2/3 of them were 6-12" MORE than what I ordered (and paid for). :shock: :shock: At first I thought they shorted me on the other 1/3, lol. Happy birthday to me!
LucyInTheSky is offline  
Old 02-17-2010, 09:25 PM
  #18  
Member
 
gmaquilts's Avatar
 
Join Date: Dec 2009
Location: Northern California
Posts: 26
Default

I order from them all the time and never had a problem. They had sent me email a couple of times when they were out of something, but I call that good customer service.
gmaquilts is offline  
Old 02-18-2010, 06:01 AM
  #19  
Super Member
 
fireworkslover's Avatar
 
Join Date: Oct 2009
Location: St. Cloud, Minnesota
Posts: 1,653
Default

I've ordered from them several times, with no problems. You should contact them to get the problems corrected. I'm sure they want to keep you as a customer and want you to return as one too, in the future.
fireworkslover is offline  
Old 02-19-2010, 08:38 PM
  #20  
Member
 
Join Date: Nov 2009
Location: Southwest Corner of Mississippi, USA
Posts: 80
Default

I've ordered from them many times. They give prompt delivery, mostly within a week of ordering. One time, I didn't like the fabric, they told me to keep the fabric and I got a refund. I'll certainly order from them again. Silvia
suzeq is offline  
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
mrsgreenthums
Main
9
01-08-2013 11:53 AM
sueisallaboutquilts
General Chit-Chat (non-quilting talk)
50
08-27-2011 05:21 PM
jkrzemi
Main
17
02-05-2011 01:14 PM
Rachelcb80
General Chit-Chat (non-quilting talk)
64
03-31-2010 07:45 AM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


FREE Quilting Newsletter