MMQ

1.Continually 1010 error Main Drive Sync failure- machine stops and needle won't go up & down. If I remove the bobbin it frees the needle
2. Placement of the hook is extremely difficult. Can I be putting the hook in upside down? The threads gather behind the hook very frequently.
Can anyone help me please?
I can't keep sewing until I get some help?

jmoore

I, too, have had my machine two years and I guess I have been lucky not to have had the 1010 Error message but I like lyric girl’s suggestion about tilting the machine to get the hook race back in.

Onebyone

My friend had this same problem about two weeks ago! The Bernina tech said it was a tiny piece of thread caught and hard to see and reach . $255 dollars to repair. Standard service fee to find the problem and then labor charges to repair the problem. So get a flashlight and strong magnifying glass, long tweezers and start looking.

fruitloop

A co worker bought a Bernina,. She soon got fed up with how fussy it was. One little piece of thread stuck somewhere and it was in the shop. The dealer keeps implying user error but all she does is sew normal and not doing anything wrong. She bought a Eversewn Sparrow 30 and loves it.

Onebyone

My friend's machine had the error. Had to take it in. It was a tiny piece of thread she could not see or reach at least that is what the tech told her. And the dealer said she should bring it in when she gets the error. She has contacted Bernina and the response was to refer to her dealer. LOL If you have access to a great dealer and excellent repair service then you are blessed.

quiltedsunshine

In the gears icon, it shows how to clean the cutter. First remove the foot, needle and needle plate. It tells you to press the "link," then press the cutter button. The cutter will slide out into the center of the needle plate hole so you can clean any lint that is caught in the cutter. Press the next "link" and the cutter will slide back into place.

Also, you need to put oil on the hook race and add oil to the reservoir that is just under the needle plate. It takes a special oil that has a higher viscosity. If you take time to clean and oil every project, or every 3 hours of actual sewing time, it should behave better.

Nita

I have a Bernina Aurora QE 440 and absolutely love it. I bought it new in 2009 and have never had a problem with it. It is a well made and very dependable sewing machine.

1Nanoo

I have both a Bernina and a Janome 9500. I started to have problems such as your friend mentioned soon after I brought it home. I took it back to my dealer. She calmed me down, showed me what was happening and showed me how to remove the bobbin and bobbin case and to clean with a small brush and to watch our for small bits of thread. (Read remove all the bits of thread that accrue when one must rip out a seam.) By following her instructions, I can avoid the problem, or, if it occurs, I know how to fix it and it reminds me of what I must do to avoid the problem. I cannot imagine feeling that a machine such as you mention could compare to a Bernina or a Janome.

ruby2shoes

I got tired of how finicky my series 7 Bernina was.....I sold it. We all have different patience levels don't we? Good luck, I'm sure you'll get it sorted out and be more the wiser for when/if it occurs again.

Donnamarie

I absolutely love my Bernina! Its sad to hear of other sewers having Bernina troubles. I, on the other hand, have had a Bernina 830 for 28 years and have never, ever had a problem with it. It is a true workhorse and will sew thru anything. I have it serviced every 1 1/2 years for a tuneup faithfully. I guess I'm glad that I don't have a new, fancy Bernina but honestly, I have only heard good things about Berninas. This is the first time I ever heard someone complain about one.