Complain or not?
03-24-2011, 07:54 AM
#21
Super Member
Join Date: Jul 2010
Location: Montana
Posts: 1,073
Originally Posted by Cris
I ordered 6 yards of fabric that I needed from Planted Seed Designs (Arnold's Attic by Moda). I was lucky in the fact that the material was only $5.00 per yard but the shipping was $12.00. I got the fabric yesterday, and was surprised that it was sent in a flat rate envelope and the cost was $4.95! I know I should just let it go since I found the material for only $5.00 per yard as opposed to $7.50-$9.50 but it kinda irks me.
03-24-2011, 07:56 AM
#22
Super Member
Join Date: Jan 2009
Posts: 4,688
Planted Seeds Designs ships via USPS Priority Mail and the cost is based on the total value of your order, prior to tax where applicable.
Their shipping policies are clearly stated on the website and you agreed to those terms when you made the purchase.
What possible reason do you have to lodge a complaint or expect any refund?
Their shipping policies are clearly stated on the website and you agreed to those terms when you made the purchase.
What possible reason do you have to lodge a complaint or expect any refund?
03-24-2011, 07:58 AM
#23
Super Member
Join Date: Jul 2009
Location: Southwest Kansas
Posts: 4,820
But you're not complaining about how much you saved on sales tax right?
I see people complain about paying shipping all the time. If you don't want to pay it, buy local.
I see people complain about paying shipping all the time. If you don't want to pay it, buy local.
03-24-2011, 07:59 AM
#24
Senior Member
Join Date: Jul 2010
Location: Fallbrook
Posts: 577
I am sure they will tell you it is part of the "handling charge".
03-24-2011, 08:00 AM
#25
Super Member
Join Date: Jul 2010
Location: florida
Posts: 1,695
ugh ! i'd call . some do nothing but....i'd still call. went to taco bell and they stopped senior drinks (they said wendy's did too) but they give 10% off to seniors orders now. Also, i asked about how the steak tasted ( was ordering salad) and none of the employees knew ! I said they don't just make 1 salad and let you all take a bite ? No, they have to pay. Well.....i looked around at an empty resturant , looked back at the cashier and she says i know ( then a few younger people came in ) . New manager ? No. hmmmmmmmmmmmmmmmmmmmmm
03-24-2011, 08:03 AM
#26
Banned
Join Date: Feb 2011
Location: Hooker, Oklahoma
Posts: 358
Maybe they also added insurance.
03-24-2011, 08:36 AM
#27
Super Member
Join Date: Dec 2010
Location: Western MA
Posts: 2,720
Originally Posted by crashnquilt
Personally I would lodge a complaint with the company. I think if we all start complaining about shipping rates these companies will start catching on and start lowering their charges.
03-24-2011, 08:49 AM
#28
Super Member
Join Date: Feb 2009
Posts: 1,646
I would file a complaint, but first I would contact the company and ask them WHY you were charged so much. I know with some shipping as of late the charge depend on the area.
03-24-2011, 08:55 AM
#29
Administrator
Join Date: Nov 2006
Location: Southeast Georgia, USA
Posts: 9,093
ok. let's all take a deep breath.
since the shipping policy is posted at the website, it will make more sense to call with an inquiry rather than a complaint.
they might or might not refund the difference between the shipping charge and the postage cost. remember, though, that they are not obligated to do that since their policies are posted where customers can find them.
part of our responsibility as consumers is to gather all available information before we commit our funds.
please contact the company to see what you can accomplish.
since the shipping policy is posted at the website, it will make more sense to call with an inquiry rather than a complaint.
they might or might not refund the difference between the shipping charge and the postage cost. remember, though, that they are not obligated to do that since their policies are posted where customers can find them.
part of our responsibility as consumers is to gather all available information before we commit our funds.
please contact the company to see what you can accomplish.
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