Did you buy your machine at a large quilt show?
10-28-2011, 07:50 PM
#11
Super Member
Join Date: Feb 2010
Location: was Upstate NY, now NC & TN
Posts: 2,328
Originally Posted by dunster
I decided which machine to buy at a large show and got a price quote. Then I went to a local dealer, and he agreed to match it. I would advise buying from someone local who has a great reputation for service.
BEWARE - at the show they told me that I could buy from them and get the machine serviced under warranty by my local dealer. When I asked the dealer, he said that was not the case.
BEWARE - at the show they told me that I could buy from them and get the machine serviced under warranty by my local dealer. When I asked the dealer, he said that was not the case.
The practice of not having to provide warranty services for sewing machines that were purchased at another vendor provides a disincentive for a dealer to have competitive prices. Combined with the limitations on multiple dealers in a geographic area, it artificially keeps prices high.
It's kept me from purchasing another top-of-the-line sewing machine. I am just not going to pay an amount that is higher than the market rate (as evidenced by e-bay or other competitive pricing sources) because they threaten not to honor my warranty if purchased elsewhere at a lower price.
End of rant. :?
10-28-2011, 08:57 PM
#14
Senior Member
Join Date: Sep 2009
Location: Ottawa, Ontario
Posts: 976
My Bernina rep informed me when I was checking various places to make sure to ask about warranty availability. They told me that they only go on sale maybe about twice a year for new machines. You might get a good price at the Quilt Show. Our shop about 3 times a year put the class or demo model machines on sale for half price or better. I know this summer they had a 440 for $1995.
10-28-2011, 09:13 PM
#15
Power Poster
Join Date: Apr 2009
Location: Ireland
Posts: 12,281
I got my HQ16 from the Festival of Quilts in the UK last year. There are no dealers here in Ireland, so I knew I wouldn't be able to get it here, and I was fully aware that it will have to be shipped back to the UK if I got a problem.
I did get a problem - broke a needle and the timing went out. But my supplier gave me a deal, and I got it mended under guarantee, and a free service, if I paid the shipping in one direction - I thought that was a good offer.
When buying like this, it's a risk we take - I have friends who have bought domestic machines from the UK - dealers here are few and far between (only one Bernina dealer in the country, for instance)
We don't have any where that we can get machines serviced here in the North West of Ireland. The last time I had that done, I crossed the border and had a day trip to Northern Ireland. I arrived with my machine at 9.30 am, did some sight seeing and shopping, collected my machine after its service, and I was back home about 12 hours later.
This is the price we pay here for having our quilting hobby - so when I read that you have several dealers locally you can choose from, I am very envious.
I did get a problem - broke a needle and the timing went out. But my supplier gave me a deal, and I got it mended under guarantee, and a free service, if I paid the shipping in one direction - I thought that was a good offer.
When buying like this, it's a risk we take - I have friends who have bought domestic machines from the UK - dealers here are few and far between (only one Bernina dealer in the country, for instance)
We don't have any where that we can get machines serviced here in the North West of Ireland. The last time I had that done, I crossed the border and had a day trip to Northern Ireland. I arrived with my machine at 9.30 am, did some sight seeing and shopping, collected my machine after its service, and I was back home about 12 hours later.
This is the price we pay here for having our quilting hobby - so when I read that you have several dealers locally you can choose from, I am very envious.
10-28-2011, 09:16 PM
#16
Senior Member
Join Date: Apr 2010
Location: Lived in San Diego now retired in Eagar, AZ.
Posts: 887
i bought both my sewing machines (1964 New Home AND 2005 Pfaff) and my serger (Elna 4 thread) at 2 quilt shows and a home show. the New Home threw a nut into the interior of the machine when i had it for three weeks and i called the dealer immediately. he brought me a brand new machine the next day...it came with complete warranty and accessories. (this problem was known to the store as an entire shipment had not been tightened sufficiently at the factory in one little area. he cut off my hysteria on the phone [i was 18, it was my graduation present] and very nicely told me he knew of the problem and that they would replace it, not even attempt to repair as they could not tell how much damage had been done to any single machine during all the bouncing around inside)
the pfaff and the elna were both used during quilt shows and i simply asked if they were going to sell them at the end of the show. in each case, the dealer told me to come back on the last day of the show and gave me a business card with a 'first choice' note on the back to ensure i got it if others asked after i did. i would certainly ask for a card if they don't offer. all machines also came with the full set of lessons and accessories. in fact, the pfaff and elna dealers gave me some extras that they had been demonstrating at the show. i got an excellent price on each so i think you should at least try...you have nothing to lose.
the pfaff and the elna were both used during quilt shows and i simply asked if they were going to sell them at the end of the show. in each case, the dealer told me to come back on the last day of the show and gave me a business card with a 'first choice' note on the back to ensure i got it if others asked after i did. i would certainly ask for a card if they don't offer. all machines also came with the full set of lessons and accessories. in fact, the pfaff and elna dealers gave me some extras that they had been demonstrating at the show. i got an excellent price on each so i think you should at least try...you have nothing to lose.
10-28-2011, 09:27 PM
#17
Super Member
Join Date: Apr 2010
Location: Illinois
Posts: 9,312
I have a Viking that needed service , and the local dealer was more than happy to do the warrenty work. ( I had moved out of state from where I purchased). I would be very leary of any machine that could not have warrenty work or any repair done by what ever dealer happened to be handy.
My Mom just purchased a top of the line Viking while visiting. The only issue is that she had to pay $75.00 total for three lessons when she got home to her local dealer. For what she saved it was well worth it.
My Mom just purchased a top of the line Viking while visiting. The only issue is that she had to pay $75.00 total for three lessons when she got home to her local dealer. For what she saved it was well worth it.
10-28-2011, 10:19 PM
#18
Super Member
Join Date: Jul 2010
Posts: 2,500
The warranty issues is most often determined by the brand, not the dealer. There are rules about invading another dealer's territory also. That is why most dealers cannot ship high end machines and why they sometimes will not perform warranty work on machines purchased elsewhere. .
I did a lot of research before purchasing my machine and made calls to the dealers within 200 miles (the furthest I would consider driving to pick it up) and found a pretty substantial difference in pricing. I asked about service under warranty, possible deals (higher volume stores are more likely to deal on price). I finally bought my machine from the closest dealer (they are high volume) but since I dislike the personnel immensely there, was pleased to find that the second closest dealer would honor the warranty.
So the best thing to do is Research, prepare a list of questions ahead of time and when you go to the show, be informed so you know if you are getting a deal or not.
I did a lot of research before purchasing my machine and made calls to the dealers within 200 miles (the furthest I would consider driving to pick it up) and found a pretty substantial difference in pricing. I asked about service under warranty, possible deals (higher volume stores are more likely to deal on price). I finally bought my machine from the closest dealer (they are high volume) but since I dislike the personnel immensely there, was pleased to find that the second closest dealer would honor the warranty.
So the best thing to do is Research, prepare a list of questions ahead of time and when you go to the show, be informed so you know if you are getting a deal or not.
10-28-2011, 10:43 PM
#19
Super Member
Join Date: Jan 2010
Location: Outer Space
Posts: 9,319
Originally Posted by scowlkat
The warranty issues is most often determined by the brand, not the dealer. There are rules about invading another dealer's territory also. That is why most dealers cannot ship high end machines and why they sometimes will not perform warranty work on machines purchased elsewhere. .
I did a lot of research before purchasing my machine and made calls to the dealers within 200 miles (the furthest I would consider driving to pick it up) and found a pretty substantial difference in pricing. I asked about service under warranty, possible deals (higher volume stores are more likely to deal on price). I finally bought my machine from the closest dealer (they are high volume) but since I dislike the personnel immensely there, was pleased to find that the second closest dealer would honor the warranty.
So the best thing to do is Research, prepare a list of questions ahead of time and when you go to the show, be informed so you know if you are getting a deal or not.
I did a lot of research before purchasing my machine and made calls to the dealers within 200 miles (the furthest I would consider driving to pick it up) and found a pretty substantial difference in pricing. I asked about service under warranty, possible deals (higher volume stores are more likely to deal on price). I finally bought my machine from the closest dealer (they are high volume) but since I dislike the personnel immensely there, was pleased to find that the second closest dealer would honor the warranty.
So the best thing to do is Research, prepare a list of questions ahead of time and when you go to the show, be informed so you know if you are getting a deal or not.
:thumbup: :thumbup:
10-29-2011, 01:35 AM
#20
Power Poster
Join Date: Feb 2009
Location: Northern Michigan
Posts: 12,861
it is nice to visit the shows and try out different machines- helps make an educated decision-
but i would recommend buying locally- mainly because- then you will have access to the free owners classes- so you learn how to get the full potential of the new machine-
also you have local tech support- and service.
but i would recommend buying locally- mainly because- then you will have access to the free owners classes- so you learn how to get the full potential of the new machine-
also you have local tech support- and service.
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