Welcome to the Quilting Board!

Already a member? Login above
loginabove
OR
To post questions, help other quilters and reduce advertising (like the one on your left), join our quilting community. It's free!

Page 1 of 4 1 2 ... LastLast
Results 1 to 25 of 94

Thread: Do You Notify Online Company if your Yard Was only 34 inches?

  1. #1
    Senior Member
    Join Date
    Aug 2011
    Location
    The California Hills
    Posts
    626
    I made a huge order with an online company last week. I was putting away the fabrics (23.5 yards in total) and noticed that the first yard I was wrapping on my fabric boards seemed short. I measured and it was just barely 34 inches. It turned out that 8 of my individual yards was cut at just barely 34 inches and 2 more at 34.5 inches. Plus, they charged me $5 more than the actual shipping rate. I called and asked to speak with the manager but she wasn't in so I left the information with the employee that took the call.

    I don't want to be a difficult customer and cost them a lot of money so I'm not sure what I should be requesting they do (other than credit me the $5 overpayment for shipping). Do I request a small credit for each short yard or have them recut the fabric and send me that with a postage paid slip to ship back the short pieces??

  2. #2
    Power Poster blueangel's Avatar
    Join Date
    Dec 2010
    Location
    Kansas
    Posts
    20,480
    I would sure let them know.

  3. #3
    Power Poster ckcowl's Avatar
    Join Date
    Feb 2009
    Location
    Northern Michigan
    Posts
    11,199
    Blog Entries
    1
    yes- you should contact them- follow up- send an email to customer service- telling them each fabric that you were shorted on- they will probably have a (talk) to who ever they have cutting fabrics-and issue you a credit of some sort-
    the shops i tend to shop with on line most often always cut generous cuts (38-39" per yard)
    perhaps they have someone new who is lining up incorrectly on the cutting table- or is left handed and cutting on the inside of the ruler- what ever the reason they need to be aware- and fix the problem- you should not just accept this....follow up-
    i worked in a shop for a number of years and we really did appreciate it when problems were brought to our attention- it is hard to fix what you do not know needs fixing.

  4. #4
    Super Member
    Join Date
    Dec 2010
    Location
    Chula Vista CA
    Posts
    5,984
    You most definitely need to let them know. There is no excuse for shorting you on 8 different fabrics. It's not a matter of being difficult, it is a matter of letting the management know they have an employee that is shorting their customers. This is very bad for business. And if it turns out it is the owner, then maybe we all need to know so we can avoid ordering from them.

  5. #5
    Super Member Jennifer22206's Avatar
    Join Date
    Sep 2010
    Location
    state of confusion
    Posts
    4,775
    Blog Entries
    4
    oh I certainly would let them know!

  6. #6
    Junior Member bonitagaye's Avatar
    Join Date
    Jan 2007
    Location
    Conway, Ark
    Posts
    296
    What if you needed exactly 1 yard...like for a pillow case? Or if you were making a dress and they said 1 and 1/4 yard??? You would be so upset if you were 2 inches short! Lots of reasons to let them know! 8 that I can see from here and the $5.00!!! Go girl! But be NICE and you will probably be rewarded!

  7. #7
    Super Member Havplenty's Avatar
    Join Date
    Dec 2010
    Location
    MO (the Show Me state)
    Posts
    2,975
    Blog Entries
    8
    of course you should contact them. you paid for things that you did not receive. everyone makes mistakes. i have had fabric cut short at the fabric stores. i usually remeasure while i am there to prevent from making a return trip to get it right.

    someone did not measure correctly so the store should correct that for you. overcharging should be corrected also. it's your money that you worked for, so spend it wisely and get what you paid for: that's my motto.

  8. #8
    Senior Member MawMaw B's Avatar
    Join Date
    Nov 2010
    Location
    Smithville, Texas
    Posts
    691
    I would think that the company would want to know if it wasn't right. Ask for a credit for the amount they shorted you.

  9. #9
    Super Member bjeriann's Avatar
    Join Date
    Oct 2010
    Location
    Cottondale, Alabama
    Posts
    1,781
    Blog Entries
    2
    On 8 yds that is short 2" each = almost 1/2 yd total. I would let them know.

  10. #10
    Super Member Raggiemom's Avatar
    Join Date
    Nov 2010
    Location
    Cincinnati, OH
    Posts
    3,589
    I would definitely let them know. They could potentially lose a lot of future businesses from unhappy customers. If no one tells them, they might not realize the problem. Let us know how it goes.

  11. #11
    GirlieWhirlie's Avatar
    Join Date
    Nov 2010
    Location
    Saint Peters MO
    Posts
    447
    I never thought to measure any of my fabric orders. Will go and do that now.

  12. #12
    Super Member Annaquilts's Avatar
    Join Date
    Jul 2010
    Location
    SoCal
    Posts
    9,757
    That is way too many pieces and the extra money charged is not acceptable. I have let things slip and not buy from them any more. also if I have pieces over 36 and one piece short I might let it slip. Kind of a wash even. Still it would deter me from ordering from them ever again. mI am sorry. I hate confrontation but in this case I would want them to reimburse me for fabric shorted.

  13. #13
    Super Member
    Join Date
    May 2008
    Location
    Florida
    Posts
    3,719
    The extra $5 shipping could be a handling charge! A lot of companies do charge that. I try to avoid them.
    I would definitely let them know about the shortage of fabric. You wouldn't hesitate if they only sent 7 fabrics instead of 8 so let them know you are not happy to be shorted 1/2 yd of fabric.

  14. #14
    Super Member katier825's Avatar
    Join Date
    Mar 2009
    Location
    FL
    Posts
    7,160
    Blog Entries
    3
    If I was the manager, I'd want to know. They can't correct the problem if they aren't aware that there is one!

  15. #15
    Senior Member SWEETPEACHES's Avatar
    Join Date
    Jul 2011
    Location
    Florida
    Posts
    867
    I've never thought to measure my fabrics before. I will from now on. Thanks

  16. #16
    Super Member Glassquilt's Avatar
    Join Date
    May 2011
    Location
    Northeast IL
    Posts
    2,064
    Blog Entries
    1
    I would ask for replacement fabric.
    And cheerfully return the bad-cuts IF they pay the S&H

  17. #17
    Super Member
    Join Date
    Jun 2011
    Location
    Texas
    Posts
    3,008
    Yes!

  18. #18
    Super Member sahm4605's Avatar
    Join Date
    May 2010
    Location
    Blue Springs, MO
    Posts
    2,240
    I would Deffinatly find out why it was 5 more than actual shipping and let them know about the shortages. It might be a new person who filled part of the order who didn't know how large an actual yard is or who didn't know how to line up properly. And suggest them sending you an envelope postage paid to ship the shortages back and them ship you the right amounts.

  19. #19
    Senior Member klarina's Avatar
    Join Date
    Jun 2010
    Location
    California
    Posts
    887
    I belong to another sewing forum and they have a section on the forum where you can compliment a good company or report abuse from another. This way the rest of the forum members can read reviews and decide if they buy or not from said company.
    It would be interesting for all of us to know who is selling 34 inches "yards" so we don't order from them.

  20. #20
    QKO
    QKO is offline
    Super Member QKO's Avatar
    Join Date
    Jun 2010
    Location
    Western Nevada
    Posts
    2,528
    Any reputable online store should acknowledge their mistakes and offer to make good on them to your satisfaction.

    The person cutting the order was obviously new, untrained, or had a major brain-f**t when they were cutting, or they're in the habit of stretching the fabric as far as it will go.

    Either way, I'd ask for replacement fabric, or, if they don't have any more and/or you don't want to hassle with sending it back, a partial refund.

    Quoted shipping should be the most you ever pay, this is what you agreed to pay when you placed the order. If the shop or their shopping cart has underestimated the shipping cost, they should take the hit and consider it a learning experience, and adjust their shipping charges for the next customer before she arrives.

    That's only fair.

    Oh, and to the poster that said the cutter may have been left-handed and cut on the wrong side of the ruler, hmmmm...

    I'm left handed and I don't see how you could do that and not cut your hand off. :-)

  21. #21
    Moderator QuiltnNan's Avatar
    Join Date
    Mar 2011
    Location
    western NY formerly MN, FL, NC, SC
    Posts
    42,935
    Blog Entries
    45
    Quote Originally Posted by MawMaw B
    I would think that the company would want to know if it wasn't right. Ask for a credit for the amount they shorted you.
    ditto

  22. #22
    Super Member Theresa's Avatar
    Join Date
    Mar 2010
    Location
    Oregon City, OR
    Posts
    1,000
    Quote Originally Posted by katier825
    If I was the manager, I'd want to know. They can't correct the problem if they aren't aware that there is one!
    This is so true!

  23. #23
    Senior Member RUSewing's Avatar
    Join Date
    Jan 2011
    Location
    In the middle of an Oklahoma wheat field
    Posts
    962
    Yes, I would let them know -- for all the reason stated. I hope you will followup and let us know what happened!

  24. #24
    Super Member Lori S's Avatar
    Join Date
    Apr 2010
    Location
    Illinois
    Posts
    9,385
    I always look at things and ask my self " if I was the owner , would I want to know that a customer did not get what they paid for and was probably never going to order again?" .
    You bet if you owned the business you whould know the cost of an unhappy customer, and that whom ever is doing the cutting is damaging the best marketing tool ..REPUTATION!

  25. #25
    Power Poster ManiacQuilter2's Avatar
    Join Date
    Jun 2011
    Location
    Southern California
    Posts
    19,178
    DEFINITELY yes. If you have never worked behind the counter cutting fabrics, TRUST ME, it is NOT as easy as it may look. We are all human. I HOPE they will listen to what you have to say. :lol:

Page 1 of 4 1 2 ... LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO ©2011, Crawlability, Inc.