Jim

They would get my machine back to me real soon because I'd be calling every other day to see why its not ready

grocifer

Skothing -- I'm intrigued by your statement that you do all your own cleaning and have even taught this at retreats. Apparently if you haven't taken it into a shop in five years, this is phenomenal news for all of us. I have (2) Viking 1+ and would surely appreciate some tips or better yet a tutorial posted here.

Jingle

I bought a second identical machine when the first one needed a new motor. It took 3 months to get the motor into the shop and I knew I was not waiting that long to get it back. The motor was very expensive and maybe the shop thought if I wanted long enough I would buy a machine from them or be glad to pay whatever they charged me. I don't like these people and have found another repair shop.

BellaBoo

The last time I had a Brother repairman tell me a part had to be ordered, I told him to order it and call me when it came in and I brought my machine home with me. After three weeks the part never came so I went to another repairman (Bernina but will work on all brands) and he had the part in three days. ? I called the first repairman to cancel the part and he said that was okay as he couldn't get a guarantee when it would come. I told him Mr.___ already ordered and had the part I needed. He said well I guess he knows someone higher up then I do. Really makes you wonder just who you can depend on to know what they are doing.

Silver Needle

Take the loaner and pretend you have sent your baby on a well deserved vacation. Now I know why I enjoy having all these vintage machines around. If one of my Bernina's needs repair I can just play with one of the vintage ones.

katesnanna

Ten days seems too long to me when any of my machines are in getting serviced.

DogHouseMom

The dealer I purchased my Husky from no longer deals Huskies because he had such a problem getting parts. I even had to wait several months for a presser foot. When I bought my machine they were still being made in Sweden, and it seems that after they moved to China parts were very slow in coming. I would have thought they'd have had those issues fixed by now.

krisgray

My stepfather took his 955 to the Viking dealer to have it serviced. It took about 3 mos for the part to come in and when it did - it was the wrong part. About 6 mos later the dealer was fed up with trying to get the part and sent the machine to the factory to be fixed. I would take your machine back and see if another dealer can get the part for you. At least while you wait, your baby is in caring hands.

Geri B

I had to order bobbins for my "OLD" viking a few years ago and had to wait 4 months for them (one dozen) to come in.......I ended up emailing the company and really ranting about the delay..........It does seem that most repairs are done at factory rather than at dealer......and I really don't know where that is....maybe China!!!!!!!

psailer

have they said why it is taking such a long time? i would first off get a loaner or if not already you will be going thru withdrawels...lol... but check with them it is way way way too long... i would say at max and under certain conditions like having to order a part 3 weeks is way generous... i would think they would be calling you to let you know what the hold up is... check with them... god forbid but maybe they forgot or missplaced your machine...