I am a happy camper
#22
Super Member
Join Date: Dec 2012
Posts: 1,857
Having been in retail for so many, many years, it always amazes me when companies fail to understand the importance of customer service! Not only did this company get you and probably your family and neighbors business for life, but all the free publicity they got from you is priceless. Even when a company can't replace the item or fix it, simply being pleasant, listening and offering advice on solutions goes so very far.
#29
Super Member
Join Date: Jul 2010
Posts: 6,430
Well, Thimblebug--Lesson learned! I live in the mountains and I NEVER use anything electronic when we have a storm. Too risky. We even turn off the
Well, Thimblebug--Lesson learned. We live in an area prone to electric storms. Ergo: No electric gadgets are on. We are warned to not be in the kitchen during a storm. I don't cook, play the piano, watch TV, etc. so as not to blow an appliance. I unplug my machine every time I finish using it in case of a power surge. We unplug things like the toaster, iron, can opener when not in use simply because there is no longer quality control in any industry (IMHO) and I try to protect what things I have. These are things I learned when I was younger and I still practice those hints.Of course, you are listening to an "old fogey" who remembers not having electricity. Life surely has changed for me in my time on earth. I sewed for years on a treadle machine that my dad traded a shotgun for in 1917.
Well, Thimblebug--Lesson learned. We live in an area prone to electric storms. Ergo: No electric gadgets are on. We are warned to not be in the kitchen during a storm. I don't cook, play the piano, watch TV, etc. so as not to blow an appliance. I unplug my machine every time I finish using it in case of a power surge. We unplug things like the toaster, iron, can opener when not in use simply because there is no longer quality control in any industry (IMHO) and I try to protect what things I have. These are things I learned when I was younger and I still practice those hints.Of course, you are listening to an "old fogey" who remembers not having electricity. Life surely has changed for me in my time on earth. I sewed for years on a treadle machine that my dad traded a shotgun for in 1917.
#30
Senior Member
Join Date: Oct 2012
Posts: 777
With sewing machines, it seems to be automatic around here to very aggressively recommend a cleaning, whether it needs it or not, and totally ignore what you're telling them about the problem. After that, if they can't fix it, oh well. I was even told by both a shop owner and a repair person in a different shop that even if I hadn't used my Juki 2010 in 3 months, it would be "bone dry" inside. An engineer I know scoffed at that, so I opened up the machine. It was lubricated everywhere. What a racket.
Charlotte
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