jeanneb52

Shame on them. That is the most basic part of cleaning.

Karissa

That is what is to be done!
They are to go over the entire machine clean, oil make any adjustment & if it is anything major or out of the ordinary they are to call you & ask if you want them to take care of it.
On that note I also have a Janome I took it in for reg maintance cleaning all the usual stuff sense I got it back it has been ione thing after another. Now it is been sent to the company when I ask about how long it would be gone there reply was NO IDEA not what I wanted to hear I've already been withou a machine for longer than I care to say.
I have had this brand of sewing machine for years & it is not your bottom of the line IT IS THE TOP OF THE LINE.
GOOD LUCK

Elaine433

I would be livid. I would take it right back to them. If this was a Janome authorized dealer, I would contact Janome and let them know what is going on.

LoriMcc

I agree. Follow up. Good luck--Kill 'em with kindness!

craftymatt2

Where i live here in Illinois they charge $129.00, i just had my pfaff in, and he did a beautiful job, but he has been in business for over fifty years, his dad started the business and this guy always worked with his dad when his dad died he decided to stay and his business just keeps growing, i am happy for him. i also know that a small piece broke on the machine, it was the threader piece, he fixed it, didn't charge extra, and he always takes the broken piece and puts it in a small plastic bag and puts it in the storage case so i will see it.. Anyway i am always happy to get my machine back because he does such an outstanding job, and never any dust bunnies

shelburn

Oh, boy!! This happened to a good friend of mine. Shel paid under a hundred dollars for a checkup and cleaning of her older singer machine. She had it back for about a week and tried to use it, and it was doing the same thing it had done when she took it in.
The thing that bugs me is that I have an older machine and have had fairly good service with this shop until recently.
I took my good old workhorse in for a part that had broken, and it took her two months to get it back to me, claiming she had trouble getting the part, and suggesting that I scrap the machine and buy a new one (from her!) I had recommended this dealer to my friend and was really mortified when she told me what was happening.
Well, I had been reading on this forum how to clean and check out the older machines and suggested we look at it.
We took it apart with the manual at out elbow, saw dust and dirt inside that should not have been there if it had been cleaned. We cleaned and oiled the area that she had been having trouble with, and guess what! It works like a charm now.
I would suggest being very careful of these repair shops that sell new machines, even if you have been using them for years, as I had been. With the economy as it is today, I think some repair shops would rather sell a new machine that put work into repairing the old ones.
Since then, I have acquired a new inexpensive non-electronic Janome, a 1880's treadle, a 401 Singer, two Japanese
machines, a Morse and a Dressmaker dellux all for less than $75. And they all sew beautifully! I can clean them and
service them myself and if I run into a problem, there is always help on vintage machine sites!
Hope you took your machine back and complained!

MaggieBB

For years I have cleaned and oil my sewing machines,do not trust that some one else would take the kind of care I would. recently inhareted a Singer Touch & Sew. It hadn't been used in years, took it apart & gave it a good cleaning and oiling, bought new feed dogs on the internet and installed. Sewed a d9p this past week the machine sews bueatifly, no problems. am planning to fmq with it this next week.

WilliP

Sounds like once you talked to the manager or owner of the shop they are willing to fix the problem. I am certain no one else will be picking up a machine that isn't ready from the clerk who helped you! LOL Mistakes happen. However I do have to say, yearly maintenance(sp?) is just that. We still need to open and clean feed dogs and bobbin areas ourselves as we finish each project. I have been in the uncomfortable position of teaching class before and someone is having problems with their machine. First thing I was taught to check is the bobbin and feed dog area. How do you tell someone that the felt built up in the feed dogs is the problem, not the part itself, without offending them?

nstitches4u

It is supposed to be "clean, oil and adjust". If there were dust bunnies, it is obvious that this was not done. Was there a service ticket that stated what was done? It will be interesting to hear what they have to say for themselves when you call them. Please let us know. Was this an authorized Janome dealer or a "generic" repair service? If it was a Janome dealer, it should be reported to Janome.

gotta-sew

It's $49.99 in my area. A yearly check up includes removing the entire housing and cleaning oiling and lubing the whole thing. New needle and a sew off. Not a speck of lint.