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Thread: Joanns - Offline?

  1. #1
    Super Member Iluv2quilt's Avatar
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    Is Joanns website offline to anyone else? I'm so discouraged, I wanted to buy a sewing machine tote for $60 off the normal price.

  2. #2
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    When I go to their site, it says "it's under construction", you would think they would do "construction" during the night hours, not when people are up and shopping, wouldn't you.

  3. #3
    Super Member Iluv2quilt's Avatar
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    Especially on Black Friday!!! They have online deals only for today, too!

  4. #4
    Community Manager PatriceJ's Avatar
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    i wonder if their website crashed under the weight of too many visitors.

    or if they've been hacked.

    surely they wouldn't be stupid enough to take the whole site offline on the second biggest buying day of the whole year. :?

  5. #5
    Moderator tlrnhi's Avatar
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    It's up and working now

  6. #6
    Power Poster dunster's Avatar
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    It's down, and now there's a message that cites high volume causing problems. I know what I want to order, and I would call to place the order, but they don't provide a phone #. Does anyone know the phone # for JoAnn???

  7. #7
    MM
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    To order by phone
    1-888-739-4120, Monday through Friday, 9 am - 8 pm EST or Saturday 9 am - 6 pm EST.


  8. #8
    Power Poster amma's Avatar
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    there are several websites overloaded that I tried to access today... :?

  9. #9
    Power Poster dunster's Avatar
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    Quote Originally Posted by MM
    To order by phone
    1-888-739-4120, Monday through Friday, 9 am - 8 pm EST or Saturday 9 am - 6 pm EST.
    Thank you MM. I called the number, and asked if I could place an order. The lady said that unfortunately their brand new ordering system was also down! She suggested I call back later. Meanwhile, the online system is still down.

  10. #10
    Community Manager PatriceJ's Avatar
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    the website is up and down, up and down.

    keep trying throughout the day. if you find it's up ... shop FAST!!! before it goes down again. :lol:

  11. #11
    Super Member LucyInTheSky's Avatar
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    Still down :(

  12. #12
    Super Member LucyInTheSky's Avatar
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    Quote Originally Posted by PatriceJ
    surely they wouldn't be stupid enough to take the whole site offline on the second biggest buying day of the whole year. :?
    I always heard Black Friday was #5, behind the 2 weekends before Xmas. That's why it's a "bad" thing when Xmas falls on a weekend, since merchants don't get as much traffic as they would if Xmas fell on a Monday.

  13. #13
    Member Aileen's Avatar
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    I got the rolling sew machine cart,(it also has a handle on top if you want to carry it) that you are speaking of. It is black with red flowers, it wasn't as big as the one I got at Hancocks. I was going to return it. If you are interested you can PM and I will send a picture, & the actual cost. You will also need to pay the shipping from San Jose, California. Let me know if you are interested.

  14. #14
    MM
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    Don't despair about not getting through to Joann's. They are extending the online sale through Monday (and I bet longer if they still don't get their site up and running).

    My store had new flyers out yesterday..one is for Dec 6-12 and the other Dec 6-24 (didn't see anything for the coming week, though). Anyway, the rolling tote is in the Dec 6-24 flyer for $39.99. Not as good as Friday's doorbuster, but still $50.00 off.

    What I wanted to know is what items they are excluding from their free shipping offer and since you can't get through to the site, you can't find out. Perhaps customer service would know. However, I ended up at the store yesterday and got the big heavy items-sewing table, cutting table-that I wanted for the discounted price plus 20% off. Now to put together the cutting table...

  15. #15
    Super Member LucyInTheSky's Avatar
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    Site's up! Wow, something serious must have happened to their servers for the site to go down for 3 solid days

  16. #16
    Super Member LucyInTheSky's Avatar
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    Of course, it won't let me add anything to the cart... I'm going to work instead!

  17. #17
    Senior Member
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    FYI on Joanns on line---they had so many hits on Black Friday that the website could not keep up. Most of the items that were being bought were sold out by 6 am and it all caused a shut down on their site. We were just too powerful a force for them.

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