Joan

I am so sorry you had a bad experience and think that there
should be some recourse.

Frankly, this is one of the main reasons that eventually I want
to learn to do my own quilting. You spend all of this time putting
together your quilt and then hold your breath that the LAQ does
justice to all of your efforts. The longer I quilt the more particular
I'm becoming and sometimes the quilting (that I paid for mind you)
just isn't up to par. So, I have much sympathy.....

cent

You guys are awesome. But why am I so scared to say anything to her?! I think I did a bad thing yesterday though (before all of your responses) and I cut the edges of the batting down so I could find fabric for the binding. Do you think she'd still be able to fix it if I already cut down the extra fabrics/batting? Dang....I wish I hadn't done that though! I was just TRYING so hard to like this quilt! I am just so disappointed. You live and learn, I guess.

Thanks for all of your help everyone!

diogirl

After your hard work making the quilt, i'd definately take it back to her and show her what she did.. I'd make her either give a full refund or one heck of a refunded amount...how bad is the puckered areas? can you rip the seams there and smooth it out any in those areas? did she totally ruin it? as a paying customer, you should get what you paid her for!

quiltease

I went to a shop about an hours drive from home. We decided on lambs quilted in every other block with clouds filling in the rest...it was a baby quilt btw. Anyway, a couple of weeks later I go to pick up the quilt and she had followed a pantograph. The lambs fell wherever they wanted. But that wasn't the worst part. The tension was off so the back had loops whenever she did a curve. Lambs have lots of curves. The owner was gushing about how great this woman was and what a wonderful job she did. I paid, took it home, and ripped it out and did my best to requilt it myself. I understand your reluctance to ask for your money back. I wish I had spoken up. Since you are no longer going to use her services you have nothing to lose by asking for a refund. She obviously didn't tighten the backing, or if it was out of square she would have seen that immediately when she pinned and rolled the backing. It is not your fault, it's hers. SHE should have offered you a refund.
Whatever you do, the best bet is to rip it out and do a simple quilting of your own to salvage it. If it's going to be a wall quilt you can leave it as is because no one will see the back, but you'd always know. I'm so sorry.
There are wonderful people out there, some have already contacted you. Let us know what you end up doing.
bev.

Quilthat

That should not have happened!! She did not square up the back..or maybe she did it in a hurry and did not pay attention to what was going on with the back..I have been Longarm Quilting for many years and have never had that happen...I would either ask for a refund or get a discount on the next quilt...if she dont agree, go to some one else next time...

Somebunny

Minimum, she should know what you are thinking and feeling now and you have new information you didn't when picking the quilt up. It's never what you say, it's how you say it. You are problem solving. The right reponse from her would be just that. Anything else isn't your fault.

adrianlee

I agree with Deedum, get back 50% of the cost. She should have called you and let you know there is a problem with the backing. A lady I know had a lab robe quilted, got it home didn't like the quilting and she took the whole thing apart and then took it to another quilter to be done over. The second quilter did a great job, I saw both jobs, first and second. She didn't go back to the first quilter but told everybody under the sun how unhappy she was with the first job. Things can get nasty.

cent

So, should I say something like:

"Hi (so and so)

I have really tried to not let the back of my quilt bother me, but it really does. The more I think about it and the more I talk to people, I feel that I should get some sort of refund. I wish you would've called me when you knew there was a problem, I would not have "okayed" it to be quilted this way. "

Somebunny

I would let the resolution be her idea, but you can certainly lead the way by letting her know how you feel and what you are thinking about the process, ie. no phone call, etc. and paint the picture of how things could have been different. If an acceptalbe solution isn't offered up after that, I move to a more frank statement like, I'd really like a refund on this one, followed by a sincere compliment like, I know you meant well, because I'm sure she did, something may have happened in her life that day and she may have felt she didn't even have time to call you. Life happens and so do mistakes, but that's the beauty life, it's never too late to say I'm sorry or correct and learn from an experience. Mistakes don't make the person as much as the corrections do I think. If something comes from your heart, it's hard to go wrong. Give yourself peace by speaking your mind. You and your quilt are worth it.

quiltersew

I would love to have more information on your quilting business: cost, how long do you allow etc...thanks