garysgal

I agree with what the others said. I do my own quilting and as it rolls up I can tell what is happening and it is always that I loaded it wrong or something that I did, the quilting was fine.
I would go back to her and tell her how unhappy you are and ask her to show you where you made the problem. I would ask for a refund or a re-quilt if possible. Have you talked to anyone else who has been to her? It would be interesting to find out how many times she has used that line on others.

earthwalker

I am not a LAQ but going by your pics, it just looks like she was careless and a fold occurred. I would be inclined to send a letter, and copies of your pics and formally request a partial or full refund. If you accept money for quilting or anything else, you are in effect operating a business. When operating a business is is best practice NOT to rip people off. If you feel uncomfortable speaking with her...just put in in writing. This person is a business operator...not your best friend! Perhaps, she will then be willing to either offer a refund or redo the work correctly.

pvquilter

I totaly agree it was not your fault. Being a machine quilter and seeing the pictures, when she rolls the quilt each pass she should check the bottom for fullness. I don't think she had the bottom taut enough. aHope to hear from you soon about quilting.

cent

Thanks you guys! Ok, I REALLY like the idea of writing a formal letter. I do hate that awkward confrontation. This way I can say everything I want to say w/out backing down.

THANK YOU THANK YOU THANK YOU Everyone!!!

maggiesquilt

So sorry, I know exactly how you feel. Just makes a person sick to their stomach when you put out that kind of money and get back your quilt and the quilting is lacking. I will attached a letter I wrote to my mother a few years back when the quilt I gave her had been quilted 3 times, yes 3 times.

No one should have to go through a bad quilting job but there are a few out there that make long arm quilters look not so good.

Live and learn who you can trust in the quilting world. My heart goes out to you.

Texasquilter

I do longarm quilting, and am not too experienced, I keep telling everyone that I am still in the learning stage. However, I think your long arm quilter didn't keep track of your backing at all.

Many times I crawl under my frame to check the backing to make sure there are no puckers. Different materials handle differently.

I am doing a quilt now where the backing is muslin. Talk about stretching, the material is a much looser weave than the top, so as I finish a top row I am under the frame looking for any stretching before I move to the next row if there is I try to repin where possible.

I pointed this out to the little lady that made the top, I have quilted about a dozen of her quilts. She said not to worry about any puckers, but I do and I found that if I stipple in all the real open places it pulls the backing nicely, it takes a lot longer to quilt but when you think of all the work this 77 year old lady had done on her tops over the years, you want it to look its best.

bebe

This happended to me 2x with my original quilter. the first time she forgot to do a piece of it. Itold her and she said she would do that area for me if i sent it back. i never got around to it so there sits my Quilt with an area not Quilted. Not very visable but i know where it is and it mostly sits in my closet.
2nd Quilt same Quilter different verse. I get this Christmas throw back and you can see all the starts and stops and again another whole are was missing quilting. I called her and asked what had happended to my Quilt and told her i was not satisfied with her workmanship. She proceeded to tell me she has been ill and her husband is now doing the Quilting. i told her I did not know that. :shock: :shock: i went on to tell her how disappointed i was for the last 2 times nad I would not send her another quilt in the future. I also told her I would not be sending her any $$ for the quilting because it was not up tp par. I never thought of taking out the stiches and getting it re-quilted. I got so frustrated seeing my Quilt lying around i put it in a trash bag and gave it to Thrift shop to sell. I am sure someone snatched it up.

I understand your frustration after you put all your love and work into it and it is a Flop!!!
I would not wait to long to talk to her. You have several options call her and ask for #$$ back, take out the stiches and let her redo it or find another Quilter who can do the job better!!!!! Tell her how you feel and give her options as to how you would like this remedied.

What does the front look like can I see a pic??????

mary quilter

Since I think this post has been overlooked, I will address it. The answer, I am afraid, is no. She will not be able to put it back on the machine to requilt since it has been trimmed down. You no longer have the option of a re-do UNLESS you use a new piece of batting and a new back.

She may feel that she does not owe you money, simply a do over. You must now consider this since you have trimmed it down.

I am sorry you have to deal with this at all. Don't feel bad complaining. If one does not want to have to answer to others, they should not take money from others.

cent

Oh My Goodness, Maggiesquilt! I just read that letter and my heart was breaking for you as I read it!!! You are on determined/strong woman! I cannot believe there were roaches in it! Wow....I guess it makes my problem not seem so big after all! I am sure that quilt means the world to your mom! Thanks for sharing!

Thanks to all of you telling me your stories! I've been machine quilting my first quilt ever and I enjoy it. It's not perfect, but I'd rather have MY own little mistakes than someone else's pricey ones!

Bebe...I will take a picture of my quilt and post it sometime today or tomorrow!

busiacam

Dear Cent,
When you go see the lady who quilted your quilt make sure you use "I" statements..."I feel...", "I wish I would have been contacted...", "I would appreciate...". Using "you" immediately puts the person on the defensive. No one can disallow your feelings. I'd go back and have a chat with her. I think at least a 50% discount would be reasonable, unless she would be willing to redo the entire thing free of charge. Have had teachers who sent quilts out, got them back, hated what was done and tore out the quilting and redid it themselves. In today's economy few of us have the extra money to throw away. And if this woman wants to keep her business with a good name she will be more than accommodating with you. Let us know how you did.
Chris