Long arm quilter disaster
08-21-2011, 03:15 PM
#1
Junior Member
Thread Starter
Join Date: Feb 2008
Location: Winnipeg, Manitoba
Posts: 108
A friend of mine sent a beautiful baby quilt to the long arm quilter to have it done. This quilt is for her soon to be grandchild. Upon receipt of the quilt, the quilt is so badly quilted that it she cant give it to the new grandchild. When the quilt was given to the quilter it was perfectly square(the quilter commented on that). It has pinwheels, appliqued animals and shashing. The sashing since being quilted is no longer straight, the applique animals are puckered, the quilt is no longer square. As a fellow quilter I couldnt believe the condition it came back in. So my question to you is. Should she ask for the money back from the quilting. I say yes. Should she ask for the money that it is going to take to replace the fabric? What would you suggest she do?? Thanks
08-21-2011, 03:27 PM
#3
Power Poster
Join Date: Mar 2009
Location: Lake Elsinore, CA
Posts: 15,141
That is terrible, and I feel really bad for your friend. She should definitely let the quilter know that the work is unacceptable, and perhaps ask the quilter what remedy she suggests. Would it be possible to remove the quilting and then have it re-quilted, or is the top completely ruined?
08-21-2011, 03:28 PM
#5
Super Member
Join Date: Dec 2010
Location: Ohio
Posts: 1,333
I removed all the stitching from a baby size quilt and it was fine and ready to be re quilted. I would ask for your money back and pull the thread yourself.
Sorry to hear about this. I wonder why it turned out that way.
Sorry to hear about this. I wonder why it turned out that way.
08-21-2011, 03:29 PM
#6
Google Goddess
Join Date: May 2009
Location: Central Indiana (USA)
Posts: 30,181
ask for her $$$ back
Originally Posted by Love2Quilt
A friend of mine sent a beautiful baby quilt to the long arm quilter to have it done. This quilt is for her soon to be grandchild. Upon receipt of the quilt, the quilt is so badly quilted that it she cant give it to the new grandchild. When the quilt was given to the quilter it was perfectly square(the quilter commented on that). It has pinwheels, appliqued animals and shashing. The sashing since being quilted is no longer straight, the applique animals are puckered, the quilt is no longer square. As a fellow quilter I couldnt believe the condition it came back in. So my question to you is. Should she ask for the money back from the quilting. I say yes. Should she ask for the money that it is going to take to replace the fabric? What would you suggest she do?? Thanks
08-21-2011, 03:30 PM
#7
Super Member
Join Date: Aug 2011
Location: NY
Posts: 2,497
Oh how sad. I agree, she should return and simply state that the work done was not acceptable. She can then ask what to do. If they don't refund her money or make amends, then she needs to have the paperwork on her person notifying them that she's going to be contacting the better business bureau.
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