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Thread: machine quilting time

  1. #1
    cyd
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    In May I took 2 tops to an established machine quilter. These have not even been started. Is there a 'usual' amount of time to expect these to be done? Would it be wrong of me to get them back so I can find a new quilter?

  2. #2
    Power Poster amma's Avatar
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    WOW! Did she give you any idea that she was this backed up?
    I don't think it would be unreasonable to call around and find someone else after this long...

  3. #3
    Super Member redquilter's Avatar
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    I agree with Amma. That's a long, long time unless she told you right from the start. I would ask her for them back.

  4. #4
    Senior Member stpatmom's Avatar
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    They are your quilts and she is running a business. If you explain to her why, I'm sure she'd understand and maybe it would even help her out by freeing up time for quilts in line behind you. If the price is low, then I guess it's a trade off.

  5. #5
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    Since May?????? I think that is a bit too long. If she was backed up she should have told you it would be a while before she could get to them. You have every right to contact her and ask what the hold up is and to get them back for someone else to do.
    Good Luck.

  6. #6
    Super Member hobo2000's Avatar
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    That is way too long without an explanation call to you. I would pick them up and take them to the next quilter and give a time frame when you need them.

  7. #7
    Super Member Justquilting's Avatar
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    This happened to me. It took 6 months to get it back.
    By all means ask how much longer & if you don't want to wait...I'll call around.
    She should have told you how long she was backed up when you dropped it off.

  8. #8
    Super Member hcarpanini's Avatar
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    I know a quilter who takes reservations a year in advance. I do not like to keep others quilts more than a few weeks. I try and have 4-5 in house at a time and when I get low start calling to get the next load. Right now my wait time is about 3 weeks.

  9. #9
    tooMuchFabric's Avatar
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    I agree, it's not fun to have a pile of customer quilts backed up. If she hads so many she can't deliver, she ought to turn away quilts for a while til she catches up.

    Get your quilt top back if she cannot give you satisfaction pretty quick.
    .

  10. #10
    np3
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    That is much too long to wait. The lady I use will always call me if there is going to be a delay. She gives me the option to take them back if I don't want to wait that long. And she always lets me know an approximate date for them to be finished when I drop them off.

  11. #11
    Super Member quilt3311's Avatar
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    I would inquire if there was some family emergency at the quilters home. We recently had this happen with a very reliable long arm quilter (usually about a 3 week turnaround) and found out her Mother had had a stroke and she was spending most of her time there. Needless to say, we told her to do them when your able.
    If its just not doing the quilts -I'd inquire and ask for mine back and find a new quilter.

  12. #12
    Senior Member mawmawbeve_60's Avatar
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    I waited a month once, but the lady told me she was REALLY behind..she had a lot ahead of me....it was a month...but 6 months thats rediculous..Yes, I would make a call and tell her you r tired of waiting..and there r other LA people that would love to do it!

  13. #13
    Super Member brushandthimble's Avatar
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    Absolutely take them back.
    I will sometimes give an estimate of 4 - 6 weeks If I know I either have a busy schedule/life for awhile; and tell my customer it may well be half of that time frame. I ususally have them finished in 1 -2 weeks, but the extra time covers machine issure that can somethimes crop up (happened only once), or illness, etc.
    recently with all the heat I have told the 2 customers it may be an extra week or so, my studio does not cool off this year, AC window just can't handle out unusal hot summer.
    Unless she has a LONG waiting list it should not take 2 plus months! take them back and look for someone else.

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    That's too long call her and get them back, I hope she has not lost them, I could see that long if she was hand quilting, but not machine quilting.

  15. #15
    Super Member hobo2000's Avatar
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    A friend of mine is a LA'r and she says she never has more than 5 in her home at a time due to insurance regs. She one has 14 piled up and a wee little mouse got in and nibbled a hole threw a clients quilt and the insurance had to cover it. She said never again.Now she hangs them on quilted hangers from the ceiling. I didn't know the was Quilters Insurance. New to me.

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    I'd give her a call, she should've called you to let you know why it's taking so long.
    Let us know what you find out.

  17. #17
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    I don't know if there is a "usual" amount of time required to quilt a top, but your quilter should have been able to give you an approximate time frame when she could have it completed.

    As a longarm quilter, I work by appointment 99% of the time. I have 1 top that a customer left with me to "work in" when I can. She was told when she left it with me that it would be quilted if I had a cancellation prior to November, 2010 otherwise it would be quilted at the end of 2010. I do not make appointments for December each year as I use that month to make sure all tops are quilted and returned to the owners. My 2010 and 2011 calenders are full as my customers book well in advance, bring their tops about 1 to 2 weeks before their appointments and get them back 1 to 2 weeks after their appointment. I'm blessed to work for the best customers who know my schedule and plan accordingly and in consideration to them I try to do my best, both in workmanship and time. All this said, there are times when a customer will need a top quilted within a time frame (say for a special occasion) and I will adjust my schedule to accommodate them.

  18. #18
    Power Poster littlehud's Avatar
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    That does seem like a very long time to wait. Contact her and see what she has to say. Keep us posted.

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    I have a large family and understand problems.

    However, a business is a business is a business!

    Absolutely that is too much time.

    Go get your quilts and look them over before you leave her house. Something could have happened and she is afraid to tell you.

    Good Luck and you should have had them back by 4th of July. By the way don't call just go when you know it is convienent for her.

    Quilter68
    P.S. I plan my quilting time in advance and I only quilt for fun. I have one for Sept., one for Oct., and one for Nov. Dec. I am making a Christmas one for ME!

  20. #20
    Power Poster ckcowl's Avatar
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    i have heard of long-arm quilters being anywhere between 6months and 18 months back-logged on quilts; i do not understand this, i do not believe you should be accepting quilts that far out. i have always tried to keep my work to where i can have it done and out the door within 2 weeks, if i find i am getting behind i do not accept any until i catch up with out explaining the situation with the quilt owner letting her know i am behind and it could be a month. and then i contact her at least once a week letting her know exactly where things stand. when you took her the quilts did you discuss the turn-over? i'm afraid i would be picking them up and taking them somewhere else.

  21. #21
    cyd
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    I appreciate all the help. This is the first time to take tops to a pro and w/o your input it may have been the last. Since she doesn't 'do' voicemail it is very difficult to catch her. Of course, didn't know all this when I started with her. Now I have been reassured there are good quilters I can depend on. Thanks for all the reassurances.

  22. #22
    Super Member grann of 6's Avatar
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    Quote Originally Posted by tooMuchFabric
    I agree, it's not fun to have a pile of customer quilts backed up. If she hads so many she can't deliver, she ought to turn away quilts for a while til she catches up.

    Get your quilt top back if she cannot give you satisfaction pretty quick.
    .
    I sew for people all the time. I always ask them if they have a time frame. If I can't meet that I tell them before I ever accept the job. I don't know anything about sending out quilts, but the lady should know how long it takes to do a quilt and how many she can handle. Sounds a little ridiculous to me....get it back and find someone else.

  23. #23
    Super Member dakotamaid's Avatar
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    Quote Originally Posted by hobo2000
    A friend of mine is a LA'r and she says she never has more than 5 in her home at a time due to insurance regs. She one has 14 piled up and a wee little mouse got in and nibbled a hole threw a clients quilt and the insurance had to cover it. She said never again.Now she hangs them on quilted hangers from the ceiling. I didn't know the was Quilters Insurance. New to me.
    I would guess her home owners insurance covered her quilting business. I know my home owners insurance had an amendment for my day care business.

  24. #24
    Member Yankee Quilter's Avatar
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    Quote Originally Posted by Justquilting
    This happened to me. It took 6 months to get it back.
    By all means ask how much longer & if you don't want to wait...I'll call around.
    She should have told you how long she was backed up when you dropped it off.
    My SIL had a similar experience. She dropped off her quilt top last December and it was not ready until this June. She called the quilter a couple of times during those 6 months and suggested to the quilter that she would pick up the top and take it elsewhere. Each time, the quilter apologized and said she would get to it soon. My SIL had no idea it would take that long. In the end, the quilting was really quite beautiful, and the price was reasonable (not cheap, not too pricey).
    I have had good luck with LA I use around here. She always lets me know when the quilt will be finished and does not disappoint.
    I think keeping a quilt 3 to 6 months is unreasonable.

  25. #25
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    I sent 2 quilts on April 28th to a person who advertised on this forum who lives in another state. I have yet to see my quilts - one excuse after another. She never told me she had a "wait list" - and I paid up front (stupid me). Last I heard from her she said she'd quilt the 2nd one last Monday - here it is a week later and no word from her. She said she'd give me a discount on my next order - I don't think she'll be getting my business again. Also, found a local quilter and she had 2 quilts back to me in 2 1/2 weeks and they look beautiful.

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