Need some advice on how to handle sewing machine service problem
05-22-2012, 11:11 PM
#11
Super Member
Join Date: Nov 2010
Location: MS
Posts: 2,624
A key word you mentioned above is "she's not the owner". Is the owner also in the shop? If so, I would go and take your husband on a Thursday when she is suppose to be working. If possible and the owner is actually working in the business, try to make sure they both are there on the Thursday you plan to go. Don't go around lunch time either so you won't be told they are a lunch. And don't call ahead either!
I would as mentioned above, write down the sequence of events leading up to this and bring any paperwork given to you by the LQS. You can refer to this as you talk to them (w/o actually reading them verbatim). Having notes/documents in hand gives you a little more power as to the issue you're discussing.
Good Luck!
I would as mentioned above, write down the sequence of events leading up to this and bring any paperwork given to you by the LQS. You can refer to this as you talk to them (w/o actually reading them verbatim). Having notes/documents in hand gives you a little more power as to the issue you're discussing.
Good Luck!
05-23-2012, 03:05 AM
#12
Super Member
Join Date: Dec 2009
Location: Phoenix AZ
Posts: 1,018
I had a horrible experience with my local Janome guy. Even called corporate and they were NOT nice.
I went and got the broken machine and mailed it to Ken's in Alabama. He was the dealer I bought from. It was an easy fix and they are VERY polite. There is also a great dealer in PA....Brubakers. I will NEVER darken the door of the local guy and just bite the bullet for postage to Ken's.
I went and got the broken machine and mailed it to Ken's in Alabama. He was the dealer I bought from. It was an easy fix and they are VERY polite. There is also a great dealer in PA....Brubakers. I will NEVER darken the door of the local guy and just bite the bullet for postage to Ken's.
05-23-2012, 03:49 AM
#14
Super Member
Join Date: Sep 2008
Location: New England, USA
Posts: 2,949
Originally Posted by Nanamoms
A key word you mentioned above is "she's not the owner". Is the owner also in the shop? If so, I would go and take your husband on a Thursday when she is suppose to be working. If possible and the owner is actually working in the business, try to make sure they both are there on the Thursday you plan to go. Don't go around lunch time either so you won't be told they are a lunch. And don't call ahead either!
I would as mentioned above, write down the sequence of events leading up to this and bring any paperwork given to you by the LQS. You can refer to this as you talk to them (w/o actually reading them verbatim). Having notes/documents in hand gives you a little more power as to the issue you're discussing.
Good Luck!
I would as mentioned above, write down the sequence of events leading up to this and bring any paperwork given to you by the LQS. You can refer to this as you talk to them (w/o actually reading them verbatim). Having notes/documents in hand gives you a little more power as to the issue you're discussing.
Good Luck!
05-23-2012, 04:21 AM
#15
Super Member
Join Date: Nov 2010
Location: Cincinnati, OH
Posts: 3,992
I agree with the others, go to the shop in person and try to go when the owner is in. That way you could talk to directly to the owner, she/he may not be aware of what's going on. Good luck and let us know how it works out.
05-23-2012, 05:19 AM
#16
Senior Member
Join Date: Jan 2012
Posts: 565
Originally Posted by morelcabin
Well I worked in a sewing machine repair shop and learned that sometimes these things take time, a month is not that bad considering she had to order the part and they sent her the wrong one which means she had to reorder. It sometimes takes us weeks to get a part in. You have to keep in mind that yours is not the ONLY machine in there for repairs...she couldn't help that Janome sent the wrong part the first time. Be patient, you should get it back soon, going in there and raising feathers is not going to help you, they will only get to know you as someone they don't want to deal with and good luck the next time. It took me two months once to get an automatic threader replaced on my machine...and I worked there!
Be kind to your repair people, they are usually doing thier best.
Be kind to your repair people, they are usually doing thier best.
05-23-2012, 05:27 AM
#17
Senior Member
Thread Starter
Join Date: Jun 2011
Location: Wallace, Michigan
Posts: 445
I agree I don't want to go in and be nasty, but we live in an area of about 50,000 people. They only sell Janome and she can't have that many machines to repair. If she had been honest with me and said she didn't know when it would be done but she keeps telling me she will have it on a certain day and then it is not done. It is such a small business that they don't have loaners.
05-23-2012, 05:27 AM
#18
Super Member
Join Date: Apr 2010
Location: Fort White, Fl
Posts: 2,689
Originally Posted by Scissor Queen
It's easy to ignore the phone. It's not so easy to ignore somebody standing in front of you. Go there. Above all else be polite but very firm.
05-23-2012, 05:29 AM
#19
Super Member
Join Date: May 2009
Location: La Pine Oregon, USA
Posts: 5,907
I have a Janome and my dealer/repair serviceman is excellent. I would go in WITH my husband and ask what the problem is.......As others said, it's hard to ignore a human standing in front of them. If nothing else, if she says she's having problems, tell her you want a new one in exchange......that MIGHT make her get busy! Think of this when you go in --- you have HIRED her, she is an EMPLOYEE now......make her do her job!!!
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