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Poor Customer Service?

Poor Customer Service?

Old 08-31-2010, 09:02 AM
  #21  
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Since the shop does not take trade-ins, she has offered to attempt to sell your old machine as a favor to you (Her loyal customer). If you don't feel she is working hard enough on your behalf in selling your old machine, ask for it back and sell it on your own. You should be able to find the prices of recently sold machines like yours on eBay or craigslist. But I see no reason to be upset with her in this matter, as she is only doing it as a favor.
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Old 08-31-2010, 12:31 PM
  #22  
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I don't think you understand....I'm not having the machine serviced. I bought a machine there and the offer was made to "help" me sell my Elna and the owner had to run the machine to evaluate how it ran and what shape it is in. I wasn't having service done to the machine.
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Old 08-31-2010, 12:44 PM
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I guess I'm missing your point...she also still has my old machine!! I'm not trying to be difficult. I'm asking for timely response to the offer the shop made when I purchased the new machine. Thanks for your opinion even tho I'm not the brightest star out there and didn't quite make the connection.
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Old 08-31-2010, 12:47 PM
  #24  
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she's a Janome dealer, report her to JANOME.
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Old 08-31-2010, 12:51 PM
  #25  
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I feel when you bought your new machine the lady you got it from should have told you how long it would take for her to get to your machine.
She could have made an appointment with you to bring it in so that she could have her look it over. It shouldn't take her more then 5 min to know if the machine was running right .
if her service dept is that far behind then I would take her the new one back and pick up your Elna.
Find a store that has a better service record. The shop I have dealt with always had parts on hand and it was only a couple day for him to fix the machine. The age of the machine and the different thing you had going with it. She could have had an idea how much she would get for your Elna. If Im selling machine for my living I'm going to know the information I need to sell and resale machine its just like a car sales man
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Old 08-31-2010, 12:52 PM
  #26  
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Originally Posted by PatriceJ
i have to admit that my Janome dealer has me spoiled. i haven't waited more than a week for anything - not even when i turned in 3 machines at once.

still, the general impression i've gotten from reading posts here at the board is that a two-week wait isn't out of the ordinary. so that would be my beginning point.

second, i don't think the dealer would take back the new machine for anything other than a warranty issue. even in cases of warranty issues, they won't normally take it back and refund the $$$. if all attempts to fix whatever is wrong fail, they will only exchange it.

none of that means i wouldn't be irritated if i was in your shoes. i just thought you should know it wasn't likely that returning the new machine is an option.
Thanks for your opinions. I don't think it is understood that I was not getting service on a machine. I wasn't looking for preferential treatment bec I spent a lot of money in the shop. I was looking for fair treatment and if it was going to be two weeks, tell me and I know what to expect. It was the stringing along that got on my nerves. Thanks to you all.
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Old 08-31-2010, 12:54 PM
  #27  
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I agree. They don't have to take the new machine back. This is another case of not getting all the information before we proceed. (Quilters are usually great people, but this is a business for her) She should be able to give you a timeline and I would call and ask for it. Sugar works better than flypaper.
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Old 08-31-2010, 12:55 PM
  #28  
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You are so correct. Go as fast as you can and your machine and everything else (check to make sure ) and NEVER go in there again! :!:
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Old 08-31-2010, 12:58 PM
  #29  
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Originally Posted by mytwopals
Since the shop does not take trade-ins, she has offered to attempt to sell your old machine as a favor to you (Her loyal customer). If you don't feel she is working hard enough on your behalf in selling your old machine, ask for it back and sell it on your own. You should be able to find the prices of recently sold machines like yours on eBay or craigslist. But I see no reason to be upset with her in this matter, as she is only doing it as a favor.
I think you can sell your Elan on you own and not have to give her 10% she just got 5 big ones from you.
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Old 08-31-2010, 01:02 PM
  #30  
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Originally Posted by texas granny
Originally Posted by mytwopals
Since the shop does not take trade-ins, she has offered to attempt to sell your old machine as a favor to you (Her loyal customer). If you don't feel she is working hard enough on your behalf in selling your old machine, ask for it back and sell it on your own. You should be able to find the prices of recently sold machines like yours on eBay or craigslist. But I see no reason to be upset with her in this matter, as she is only doing it as a favor.
I think you can sell your Elan on you own and not have to give her 10% she just got 5 big ones from you.
Thanks so much for your help. I was REALLY mad when I wrote that post but have cooled down. AND GUESS WHAT?? Hubby called to inquire (sweetly) and the machine was being checked out right at that moment!!?? Hopefully,, resolution is in sight. I really like this shop and chose it specifically bec I like the people there, it is close to home and I like to support local business. I learned a lot and hope I never have to learn any more lessons on buying sewing machines. The comments were interesting and it was interesting to sort thru and see the weighing in on the subject. Hope it helped others too. Thanks again!!
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