Hey Guys, I'm in a little dilema here....as I'm a very good putter off til the last minute person. I had bought a kit from Connecting Threads a couple of months ago. My Christmas gifts this year are lap quilts..no problem I thought..yea, right. Any way, yesterday I get out my kit and find that the instructions go from step 4 to step 6. No step 5 and, of course, that is an important one in how to assemble the blocks. I call their 800 number and the gentleman who answers the phone, after I tell him my problem started to laugh....loudly..out loud!!! Well, needless to say at first, I didnt know how to take it, but when he told me they are soooo busy there that it will probably be 3 or 4 days before anyone can get back with me, I figured I needed to laugh too or else I'd be crying. This quilt is now being put aside and I'm on to my next one (need to complete 3 before the BIG day). Does this happen often when you buy quilt kits? I know I should of looked when it came and I did pay over $50 after buying the backing..it is my fault :cry: , but still..... Any one else ever have this problem?
Thanks!
Melinda

Put out the name of the kit and pattern and see if someone on the board has it. Maybe they can help you complete your quilt???

Hmmm,, i have two of their kits somewhere. one is the small quilt with ducks. the fabric sent with both feels yucky. so i haven't even attempted to make them. sorry.

Maybe check their website to see if they have posted the mistake.

yes, which ones did you get???

well! harumph! it wasn't very nice of him to laugh at you ... unless, of course, you told him your story in a "laughing at yourself" manner. :hunf:

please do tell us the name of the kit in case somebody knows it and can help you.

Connecting Threads has a forum/website with all the staff on it! Go there and get your answer. It's full of all Connecting Threads things.
http://quiltwithus.connectingthreads.com/

forum: http://quiltingcommunity.ning.com/forum

yes, do keep trying. customer service doesn't stop just because of Christmas.

I hope you will tell us which kit...I just finished the Camdem House table topper...was it that one?

It wasn't very nice that he laughed at you!!! That is only one step above being yelled at for bothering him.... it is IS their kit and THEIR mistake :evil: I would call back and ask to talk to someone who can help...it may be their busy Christmas season but it is YOUR busy time of year TOO!!!

I suggest calling them back. I've never had a problem with them. Almost sounds like a wrong number. They've always been very responsive in the past.

It doesn't sound like them. Usually they are so helpful. Maybe you just got a bad rep. Try again.

He certainly was not a gentleman. If you pay for a kit, you may reasonably expect that the instructions are correct and complete. I would send them an email and call back to see about getting a more enlightened customer service person.

I wonder if they hired extra help for the holidays.

I ordered a kit from a different site once and there was no photo of the finished product with the pattern and vague instructions. That is a UFO due to it, I emailed the site and got no reply!!!

I'm a "laugher" myself and have gotten myself in some pretty peculiar situations because of it. But sometimes a situation just lends itself to a good laugh. The poor guy on the other end of the line was probably thinking "..with all that we have to do here, and here comes another problem for us. Sometimes you just gotta laugh.

Do you think that perhaps the NUMBERS are just a typo? Perhaps the directions are correct, but just numbered wrong. Hopefully that would be the case. Good luck.

So Far (fingers crossed!) I haven't had a problem with any kits I have purchased.

I have never had a problem with them and have several of their kits.
I did order a kit last year from another company & the kit called for 2 blocks & gave directions. However, I did not have the right pieces to make the correct number of blocks. I noticed the picture with the borders had 3 different blocks. The company told me they knew it was a misprint, they left out the 3rd block, but said a good quilter could figure it out. They said they had corrected the pattern & would give me a corrected copy if I would buy another kit ($39.95 +sh&h).
Needless to say I was not happy & would not buy anything from them again!

Who was that Sandy?

Seems like that lame excuse was their way of covering up their mistake. Nope, I know I wouldn't give them anymore of my business. "They KNEW it was a misprint, ....but said a GOOD QUILTER could FIGURE IT OUT." !!?????!!! What a bunch of jerks!

And I would have told them "Yes and a GOOD COMPANY would correct it and stand behind their product".. but then I'm a smart a**.

Yeah Tippy...but in this case, you would have been right!

I have never had a problem with connecting threads..i hope you get this resolved! what pattern? i have quite a few of thier kits..