Some of these horror stories make me wonder if people decide to become longarmers as a way to work from home, and really don't have much background or experience in piecing quilt tops at all.

She should have at least asked about the 2 sheets, but did she say anything about the 2nd one when you got the quilt back? By the way, would you show us a picture of this quilt? I LOVE pics! :roll:

As a long-arm quilter, the first thing I was taught was never to alter a quilter's top. She should have consulted with you about the backing and given you the opportunity to make the backing correctly or for you to give her the go ahead to make the backing for you out of the two sheets for a charge.
I would discuss this with her and make it clear that she is never to alter your top again and that she should communicate better.

As a long armer, I was taught to NEVER touch/alter a quilter's top I received to be quilted. If it's not square, that's for my customer to fix after the quilting is done. I've received tops with extra blocks to one side of the top row(?go figure). I just tack them down and work around them.
I do square the backing, both ends if needed as I can't mount it to the rollers properly otherwise.

KwiltyKahy wrote:
However, a quilt that isn't square is very difficult to put on a longarm... end quote

There are ways of floating or partially floating a quilt top so an out of square top isn't so hard to work with. I think most LAers use these methods.

No - no - no, I think I would have cried! What a sad thing to have happen after all the work one puts into a quilt.

After talking with the LA quilter, I believe it was a communication error. I will use the quilt on a smaller bed.

Debbie, I haven't figured out how to post pics. When I do, I'll post a picture of the quilt. THX

demand your money back and compensation, the alteration was NOT in the contract and has as a result caused you problems .