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I always wash my fabric as soon as I bring it home. While I'm getting it ready for the washer, it gives me a chance to look it over. I still miss things, but it gives me the option to return it or decide that I can live with the problem area. I'm sorry that happened to you. Fabric, even when you get a deal, is too expensive to throw away.
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I have done this. Now I come home and open the fabric and inspect it before I put it in the wash. I return it if I find any flaws that I can't work around.
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If it was first quality fabric which I paid more than 6.00 a yard for it, I would have surely brought it back to the store and complained. If it was a sale fabric, less than 5:00 a yard I would have worked around it. I watch very carefully when they unroll and cut. If there is a flaw, I always ask for an additional discount to buy the yardage.
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What really burns me though are weave flaws ... like giant "lumps" of weave in the middle of a 4 yard cut. ARGH!!
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If you're familiar at the shop, they will likely exchange it for you with no problem. I buy a lot online, but I also buy a lot from Hancock's and Wal-mart (before they dropped bolts). I've always made it a practice to get to know the ladies and I've returned fabric a couple of times without a reciept - no problem. However, the big superstores (Joann's, in my area) might not be so accomodating. Online stores have a record of all sales.
In any event, I'd certainly let them know about the bad fabric, even if you got no satisfaction - you might run into a clerk who has managed to hold onto her customer service skills. |
Originally Posted by Shelbie
I have to really check fabric purchased from Fabricland (Canadian company similar to Joannes) because they frequently sell flawed fabric and it is supposed to be first quality. When I tried to return flawed yardage the last time, the manager was very difficult and reluctant to replace my flawed fabric (it was big and right in the middle). She thought that I should just cut around it and at $11.99 a metre, I wasn't willing to do that. Now I make them unfold it completely and I check both sides before I let them cut my yardage. This annoys them because it holds up the cutting line but I'm not letting them cut before I check.
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