I just watched the video. It appears the machine has just been turned on, so the needle bar is doing its side to side adjustment. If your machine was already on and not warming up, this could be the problem. It is the machine and not the foot, maybe.

I see what is happening, but can't quite see why it might be happening. It is odd that it worked fine until you turned the corner and broke the needle. Could the needle be in wrong?? or could something have bent on the foot? I am betting you are using the SITD foot, and can see how something might get shifted out of line...although at the price of the foot it shouldn't. Why don't you check to see that the needle is in correctly. Turn the machine off, take off the foot, and just to make sure, try with a regular foot and straight stitching. If all that works well, then put the walking foot on with a different sole plate. It that works, then it may be the other sole plate is defective. If it doesn't then I would say you got a bum walking foot and ask for it to be replaced. Good luck, I wish I lived closer so I could run by and we could put our 2 heads together and find a solution.

Boy I understand your frustration. I live an hour away from my dealer too. So far, most of the time they can talk me through it. But if and when anything happens, it's on a weekend after they have closed... I know it's not much help but here's a {{{HUG}}}

:thumbdown:

It was already on, that wasn't the machine adjusting. I don't know what caused it to vibrate like that- I just watched again and that is really weird. I was turning the wheel manually- I don't want to break another needle, so I didn't use the foot pedal.

No, this is not the SITD foot- this is the closed sole. I am just using the one that came on the foot. I didn't want to change anything with it until I knew it worked.

The needle did not break as I turned the corner (I do my binding by sewing a diagonal line to the corner, breaking the thread, folding it back and starting again) It broke as I started up again.

Should I try a different sole plate? I'm nervous to unscrew anything if I have to go to the dealer- I don't want to have messed it up... Plus, how would that affect the grabber arm?

The machine does work fine with a regular foot (The machine is also very new.)

Ok. I take it back. I just put my foot on with the machine off and had no problems with it when the needlebar did its thing.

Ok. Check to make sure the machine is not set on zig-zag. Are you using a single hole needle plate? I am guessing that might be why the needle broke, but shouldn't make the bar of the walking foot fall off.

I don't know what a single hole needle plate is, so I don't think so- just whatever comes on the machine. The machine is set to straight stitch (and was doing one before it went crazy.)

Thank you for helping me troubleshoot.

I think I'm just going to have to wait until next weekend to take it to the dealer. I think the hole for the cone is too far forward- there is no way the foot could align properly with the needle plate as is. It has to be the foot.

I'm just doing my binding with my regular foot now :( Which means it is bunch a little bit.

I'm about ready to cry I'm so annoyed by this.

So sorry we couldn't help you get it fixed. What a disappointment. It is odd though, if the hole for the cone is too far forward, why did it sew ok for a while! Man, I would be tearing my hair out by now. So, take a deep breath, and call your dealer first thing in the AM. I know you won't be able to get there, but I always feel better when I call, cause I feel like I was able to do something toward a solution. I am sure your dealer will get this sorted out. But I totally understand your frustration and annoyance. You are entitled. I am glad that the machine works ok with the regular foot though. That even makes it seem more likely that the foot is the culprit.

I have no idea why the arm didn't slip off the needle bar, but while it sewed okay, the needle was not in the correct place, so I think that may have just been luck...

In other news, I finished the quilt. The regular foot doesn't do quite as good of a job (a bit of stretching), but I love that this machine sews over giant seam lumps without even thinking about it! Will post pictures when it is out of the wash- am nervous about that as I'm using a new type of batting, but it is a baby quilt, so machine wash is a MUST!