This is great to hear since I just bought a Brother machine! I already had the PR420 which I love.

Good for Brother, but not the dealer! Happy for you!

wow, good for you for sticking to your "guns". glad you got help.

Thanks! Trust me I was livid when I was dealing with the dealer. But like I mentioned, I spent a lot of money on this machine - and I wasn't going to back down!

And I do think it's important to promote the good as well - I had one bad dealer, but Brother themselves, were phenomenal. And if other people are having problems with their machine, contact the manufacturer ... I think we might be more surprised to see how much they want to help!

I'm glad you were able to get your issues resolved

I see you are from LI. I have had similar experiences with a store in that area as well. The one I dealt with is now closing down for retirement. I love Brother machines, but have had trouble finding good service in a reasonable distance from my home. I now take it to a store in Riverhead, which is a bit far for me, and the tech is not a certified Brother tech, but my machine is working well.

Awesome to hear! I contacted Brother recently on a vintage machine I recently purchase. They were so quick to respond and answered all my question. So helpful! Says alot about them.

I am so happy for your end result but not too happy with what you had to go through.

Let me tell you a story. I bought my husband a 60 inch TV from Walmart on a Black Friday. It was $1,000. tv for $688. if I remember correctly. Exactly 30 days after we got it, my daughter was here and he keeps the tv on. All of a sudden there was no sound. The picture was playing, but nothing we did in settings, gave it sound. Thank goodness we had kept the box, so we loaded it up and took it in to our local Walmart. They would not exchange it, refund us and to top it all they said because I had not bought the extended warranty, they could do nothing to help me. I was devastated! We are retirees and can't dish out that kind of money every 30 days. Well, we came home and I contacted the maker of the tv which is Vizio. They were very understanding and said they knew what the problem was. They had other people that had called about the very same thing. He said he could send a repairman out (we are very rural) to change the part or they would give us a new one. My husband said a new one that didn't have this problem. Vizio told me what kind of truck to expect, when they were coming, they would dismount the 30 day old one and re-assemble my new tv, setting it all up for us. I can't sing Vizio's praises enough!

I too have had good experience from Ontario calling in to cs in Montreal,
even from the south in winter.
I only have a complaint that my walking foot is a piece of crap. I bought
others ...they work fine ..but I have a variety of machines ..some low shank
but also some high shank and slant shank.
But, I like to start / finish with same machine. I always recommend BROTHER.

Now if I can talk to them to get my iPad to talk to my Brother printer !!!!

I've had Brother machines since 2001, needed to contact customer service maybe 4 times, each time had excellent response!
one response was especially heartwarming, a built in design , I think on the Dream machine , has a Japanese woman sitting on a blanket outside, it included an apparent poem written in Japanese characters. I love that design, put it on a jacket but wanted to know what it said. I emailed customer service, about a week later they got back to me, explained they had to research it because it was written in ancient Japanese characters that they didn't understand but they did find the translation, can't remember it all but I do have it written down in my manual if anyone needs it. Basically it says it is a beautiful day.