This comes as a "Lesson Learned". Please be sure to read "ALL" the guarantees when purchasing fabric on-line. I thought I had a 100% satisfaction guarantee (that's what was stated in the policy) but when I read down further they: don't take back cut fabric, they don't take back notions, they don't take back machine acessories, they don't take back books patterns, or kits. Plus I did not read there is a 25% restocking fee. The lady was very rude when asked to return fabric that did not look like the photo. Now I've already returned the fabic and I'm wondering if I will get all of my money back or would I have been better off keeping it.

Could I ask which store? A 25% re-stocking is kinda high.

That's awful! Can you share which company it is?

which company was this. I want to avoid ordering from them

I want to avoid them too.

How very sad. I haven't heard of a re-stocking fee that high since Montgomery Ward (who went out of business in Texas years ago).

Me too.....please share

Do share the name as I order a great deal of fabric on line and would be really bummed if I ran into your situation.

I am sorry the CSR was rude to you, sadly that does not make for good relationships and it does cause folks to do exactly what you are doing. It seems when we are treated poorly we are quick to share that info, and we do forget to share when things are great. Hopefully you can give us the name of the company so the rest of us can not purchase from them.

I guess it's not one I shop from since I haven't posted all over the internet about any bad experience with returns. If I get a run around or feel like I've been cheated with no explanation or the business is simply rude I make sure everyone I know hears about it.

That name of the company would be great so none of use use them. I want shop with anyone that is rude.

Cookie

Yikes, that's not good to hear. Would like to know the name of the company, too.

Hmmmm.....what exactly do they take back! :(
Sorry this happened to you!

Yes...name please:)

I was thinking the same thing! I think a 25% restocking fee is high. Especially when one considers that the customer has paid for the initial shipping and then for shipping the item back. Terrible!

With all those restrictions, where is the 100% satisfaction guarantee?

i have found that 99% of the brick & mortor shops have the same policies- its not just on line shops-
very seldom do you find a place willing to take back cut fabric-
most of the larger stores around here do charge a (re-stocking fee)
it's just the way things are going- don't blame being on line- it's all over the place.

I think I know but am not comfortable saying. Just be sure to check the fine print, so to speak.

If you used your credit card can you not dispute this with your card company?

oh that would be a fine line with your cc company. You did order the merchandise and even though it looks different, you still made the charge. Honestly, I worked for a major Cc company for over 16yrs and I do not think you could dispute this charge.

Additionally if they have it posted regarding their return policy, and its right there for us to read, you have no dispute on that end either.

Thanks for the heads-up!

As someone stated, most retail outlets will not let you return cut fabric unless there is something wrong with the fabric. Support your local quilt shop. Oh, the joys of shopping on-line....