She needs to first sew through a little scrap of fabric and continue on to the seam she wants to sew.
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Hopefully by now you and she have solved the problem, but if not, a little more info would be helpful. At what point does it come unthreaded?
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One of my machines does the same thing. We have to learn to pull the thread out farther.
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Wondering how it went for the two of you?
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