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Hello I TOTALLY understand your frusteration.... I have an HQ16... I was having simular problems.... I had the bobbin in backwards... when you have the bobbin in your hand the thread should come off the bobbin CLOCKWISE.. I had it counter clockwise which was making the bobbin work double time...therefore causeing the loops. Who knows this might help you... I was sooo frusterated I wanted to SCREAM and throw the dang machine out the window....Good Luck let me know if this works!
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If you're getting loops on the back, usually it's your top thread tension that is too loose. First, double check it's threaded properly in all the thread guides, and that you have it seated properly in the tension adjustment dial. (Thread must be flossed in, just like flossing your teeth.) Then turn a the top tension a complete turn, and test again. If it will sew, even with the loops, sew and turn, sew and turn checking your stitches every time. This should get your top tension set correctly, but it could take awhile, so be patient.
As soon as it gets the best it can sew, then we can see if you also have problems with the bobbin tension - but first, let's get those loops under control. It is possible that one reason you're having problems is that you have more than one thing going on, thus it's harder to solve. Tension is one thing that all quilters must learn, and it's painful sometimes...but once you learn it, you won't forget! Do call Corp again. Tell them what happened with the dealer, and say you are under warranty and something must be done now. Ask them to call the dealer on your behalf if nothing else. That's not acceptable - he should have worked you in! You may need to ship your machine in for servicing - it may have something wrong with it. In all fairness, this isn't common - but can happen. Usually it's tension issues which require more patience than the Good Lord gave me :) I do hope this helps. I know it's frustrating...but once resolved, you'll love it! |
Just a shot in the dark, but make sure the presser foot is totally engaged. On my Voyager I had to adjust it, but once I got it adjusted no more loops on the back. The directions were in the manual.
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Maybe you can call our dealer here. They are really great people and I think maybe they could help you.
Floyd and Lizzies 801-255-4130 good luck |
top thread tension is too loose-I think anyway
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I have a Tin Lizzie LS too and she sews beautifully. My first thought was the presser foot- is it down? It is so easy to forget that little thing. Next-- rethread it again and check the needle position. Don't give up--- it is a learning curve.
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Thanks for your post. I have been thinking about a home long arm set up and I know I will not even look at a Tin Lizzy since this is the type of customer service they have. I am going to email the company and tell them too.
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Here is the contact form to send email to the company. We can get gzbird help! We need to start standing up and tell these companies the quilters on this board mean business when it comes to decent products and customer service. It takes only a few minutes to send an email. I send as many praises as I send complaints whenever I feel it's deserved.
http://tinlizzie18.com/contact-us/ |
You are very kind to the dealer.
I also drive 109 miles to my dealer(HQ Fusion), but it is well worth the drive. I love them and they are so helpful. I would have thrown a fit at your dealer's store and everyone would have known I was upset. We don't spend this much money to have an unscrupulous dealer tell us to come back next week. I am usually the most patient person, but this would have been the last straw for me. |
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