Count your fabrics in kits!
 

I just received my first kit ever and it came from Craftsy- half price so I thought I'd get it.
While looking at the photos on the website I noticed some fabrics were missing. I then looked at
the count. It said 36 fabrics, when I counted I had 26 Yikes!

I contacted them immediately. So glad I checked before getting started.
They are sending me a new one and she said they would make sure everything is included.

Just a heads up.

It's always good to hear about a company that values its customers!

Good thing you didn't put it in the closet and 'save' it for later!!!! Glad they are fixing their mistake asap.

So glad you checked your kit straight away too. I've never bought a quilt kit from anywhere before, but I've heard that it pays to double check them when they arrive.

I once bought a kit at a show and the main fabric which was a panel was missing. I called the shop and they sent the missing panel. Glad I found it quickly though cause it would have been hard to replace.

I make kits for our church ladies who just want to sew. I always include the extra fabric because I can easily miscounted.

I, too, have had the same thing happen to me. I ordered a kit and one piece of fabric (a major one) was not in the pack. I called the company immediately and they were great - sent more than what was needed but they were right on getting to me. When I started quilting 7 years ago, I ordered some kits and love the companies even if they were running late to get some one piece might not be in the package (with a small note about it coming later) and it was sent with more than what was needed. Love the quilting companies on the web.

I've learned that lesson! I have a kit I bought 2 years ago at a shop about an hours drive. I didn't check it, but out side says "pattern and 12 fabrics included". I found it this summer, opened it, and it has 10 fabrics and no pattern. I can't remember what it was supposed to be. At least I still like the fabrics!

Well now I better go check my kits at. Buthelezi during the sale. Yikes! Thank-you for reminding us to check!

Yikes, I have several kits that have never been opened and have had for years, I never thought about checking them. Fingers crossed.

Holy Moses ! Today I will be checking all my kits for the fabrics. I just bought one from Craftsy too.

What are you making? :)

It's called "For Keeps" and was a BOM- really pretty. As I said I never bought a kit before and it was half off.

Want to say Craftsy is great with kits generally. The half price one I got from them around New Year's was so generous with the fabrics that I had enough left over to make two additional lap quilts with minimal additional fabric from my stash!

I've found Craftsy's service to be great. They sent me 5 spools of the wrong color thread last month and fixed it immediately.

Just posted my finished Craftsy quilt and laps quilts in Pictures. Compass Roses was the pattern.

Do you ever take classes on Craftsy? I am taking a class from Sue Spargo right now. Just love it.

Yes, I love Cristina Camelli and Lori Kennedy- but I have only taken a few. I watch a lot of Youtube videos.

Thanks for the heads up, I just bought 5 kits from Craftsy on their half price sale and just put them away as I am working on kids Christmas quilts, but am going to stop and check them.

Recently had the same issue with a Craftsy kit - I purchased 3 kits + backing but didn't receive the backing on one. I had read on a prior thread to always check kits ASAP (from any company not just Craftsy). Glad to report Craftsy more than compensated for the missing fabric. Will always inventory items in kits as soon as they arrive.

Craftsy and Missouri Star are both very good about correcting mistakes. For this alone I love them....not that they make a lot of mistakes, but when they do they own up and make it right.

Thanks for the heads up!

I just checked the three kits that I bought from Craftsy during their sales - glad to report everything is there!

Had that happen to the only kit I've ever purchased and they made good too. This kit came from Connecting Threads and their Customer Service is one of the best in my opinion. They've never questioned me when I had to call about a mistake made on their end. None of us are perfect so when a mistake happens, just deal with it and Connecting Threads does just that.

I know what you mean girls. I made that mistake years ago and had it so long before starting it that the fabric was no longer available to replace the missing fabric. It is always best to check it when you get it and then you know right away.

I normally do not purchase kits. However one time, I did purchase a block of the month. I saved each block until I had received all the blocks. Long story short.....when I finally checked everything (I was putting it in "monthly order") I was missing the 9th month. One small hitch......the quilt shop had gone out of business. I called the pattern designer and she did not have the fabric I needed but would send me the pattern for that block. I did find the fabric I needed in a shop in another state. Still have not finished that quilt. It is my, "what shall I take to work on", when going to a guild meeting project. :-). I guess I have a problem with a kit holding my attention???

Count Your fabrics in kits!
 

So glad you posted this, I just ordered a kit from Craftsy and it didn't even occur to me to check the fabrics! Thank you!

Thank you for posting this! I just ordered a kit from Craftsy and it didn't even occur to me to check the fabrics!

Thanks for the heads up. It is too easy to just put kits away for another day and not check. I like to buy a kit once in a while to take on trips in the camper. Everything is there (or should be and I have to take less 'stuff'). So I am forewarned, thanks to you.

Yes, I got 'burned' on a kit shortly after I started quilting. It was supposed to be my first DGD's big girl bed quilt. The kit shorted me more than a meter of fabric. It was like someone had cut out the pieces and said--"okay you don't need what the pattern specifies. You can make it with this much". Since my DGD was not even born, I had put the kit away unopened. I did contact the company when I opened the kit to start the project and got NOTHING in reply. Needless to say, I have not ordered anything from that company again.

These days, they get opened, inventoried and measured immediately.

I'm so glad I helped. You all do the same for me, many times! :)

Good to hear they have great customer service. And good tip, thanks for the heads up!

I am sewing charms into HSTs and just discovered one of the charms is only 2/3 size. It is a Northcutt line so I didn't expect that. I certainly am not going to inspect every charm square, but i do count them before I start a project.

My one and only kit came from Craftsy and I had more than enough fabric and backing to make the quilt. It was a very good experience for me, especially as a rookie quilter.

Indeed! I just realized that is what I did several weeks ago. I'll check tomorrow.

You would think I had learned that lesson when I had a kit I put away and found it short a piece when I finally was ready to start it. It caused me to avoid buying kits for a very long time. However, last spring I fell in love with a Jenny Beyer kit and it was on sale. A coupe of weeks ago I received a package from RJR. They found that a piece was missing and replaced it. Great!!!!!!

Sometimes life gets in the way. I was excited to get started and that's the only reason I noticed. But I can also picture myself putting it in my sewing room without checking as I do with other things. Like those amazing rotary blades I just got a great deal on that are already buried in my room and I can't find! :D

EEKS this is exactly what I did!! On my first kit ever!!! I'm sure it's to late now but if I ever buy another, will check it!!!

got a kit from Craftsy, it took me hours to figure how to get all of my pieces cut because of shortage on fabric....lots were not on grain...had to turn fabric to get them cut. as is, the last set of strips only allowed 1/8th inch seam.....complained to them.....they were out of the fabric. sent a "gift" of box of thread. must have been stored in a 200 degree warehouse. the plastic spools (all of them) disintegrated when picked up and placed on my machine...told them.....no response.

Wow, that surprises me. I have had 2 problems with them and they fixed them immediately. I'm sorry you've had a bad experience :(

Excellent advice