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Interesting - I received the same letter in the mail and was wondering if it was legitimate. Frankly, I checked my PP account, and have yet to call my credit card company, When I called that toll free number, they wanted more info, and I felt uncomfortable giving it. We have a Fabric Depot that I DO shop at, but they take cash and checks ONLY - other than that, I don't remember any other purchases on-line....big mystery, isn't it?
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Yeah, another one for Fabric Depot! I love that place! I could just set up a tent and live there if they would let me. My kids know what to get me for birthdays, etc. A gift certificate from Fabric Depot, yeah! Got one right here in my hot little hand. Now, what to buy?? What to order?? Yippee.
Judy |
sounds like this is a company to do business with.
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Kudos to Fabric Depot to follow-up and tell you what they have done to avoid it happening in the future. Unfortunately, there are computer hackers everywhere and people who want to make a quick buck. I forget exactly why we had to do this, probably because one of us lost our wallets; so we set up a new account; but we left the former account open, as there were charges that had not cleared. We kept only $200-$300 in that account so that if our account was compromised our losses would be minimal. We also do not use a debit card when purchasing online, just as a precaution. But I'm glad that Fabric Depot cared enough about their customers to keep them aprised of what they had done and that's just good customer service.
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Same thing happened to me and I got the same letter.
Originally Posted by MarLeClair
(Post 5910076)
I just have to comment on this. I was there in Oregon once and loved the store and have shopped on time several times. Apparently their credit card information got compromised back in October of 2012. My credit card was used a couple of times and I have since cancelled it and turned a couple of items over to the fraud department.
What I want to comment on is a letter I got today from Fabric Depot. It explained about the credit card information, what they have done to investigate and protect further information. Also in the letter they gave me an great incentive to order on-line again. The letter explained from top to bottom how it happend, what I can do to protect myself now and how to protect myself in the future. I was really impressed with the way it was handled and even called them after I got the letter to tell them how grateful I am. This is a store I will continue to deal with. |
Originally Posted by ro
(Post 5911524)
i also ordered from fabric depot via phone, as i am no where near their shop. i was very impressed that they sent this letter and the incentive to still do business w/them. i certainly will deal w/them in the future. i'm sure they are loosing money by seding out this "incentive", but also at the same time protecting their name and standing behind their product. kadoos to them. i consider them to be very professional and well worth having any of my business.
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It's not even safe to have two accounts at the same bank. Friend of mine had her name on her son's account and his money was stolen out of his account. The bank took money out of her account to cover his bills making several of her checks bounce. Took them a long time to get it straightened out. What makes me mad and I will never do business with her bank is that they never bothered to call them before taking money out of her account. BAD BUSINESS!
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Originally Posted by nygal
(Post 5911080)
I don't have a Fabric Depot around here but I wish that Connecting Threads had done THAT when their records were compromised at end of Dec and early Jan. Two of my debit cards were "used" via their breach. I know it wasn't their fault but I still think they should have send out a notice ASAP.
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I received the letter also. I went online to order and had trouble trying to enter the codes to get the discounts promised. I called the store and was told to call on Monday during their normal working hours and they would take care of it. I will continue to do business with them even though I did have some fraudulent charges on my card. No worries, the credit card company cancelled them and I was not responsible. So I made out like a bandit!
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Originally Posted by citygirlsews
(Post 5914171)
I think the least they could have done was to buy everyone credit protection for one year instead of a 30% coupoon. I will not do business with them again.
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