...Now we have a useful product. My replacement rulers came today and are spot on for accuracy and are not destroying my blades.

I've been going back and forth (in a very nice way) with Mark from the company and am glad to be able to report this.

Anyone else having trouble, please advise them. I'm told only a very few people have had a problem.

Anyway, end of subject.
All of you in the clutches of the Big Storm of Ought-eleven, my deepest sympathies!

Where did you find Marks information? My ruler is off I would like to contact him.

You can e-mail them here, Jade.

http://www.sullivans.net/usa/edge/#/CONTACT-US-08-00/

I just used his name in the comments.
But I would go to the store where you bought them for replacement.

I think we both bought from the same place :) it is a great concept I cannot wait to get mine fixed :)

Thank you for all of the follow up on this ruler/cutter.
I really commend you for the way you have handled this :D:D:D