Excellent service!
Earlier in the year I joined a BOM with Keepsake Quilting for a quilt pattern named TAOS. It has been a trial for me because I'm rather a newbie but the fabric is gorgeous. It seems that KQ has had a terrible time getting the fabric and no longer have any left. Naturally, I make a mistake in my cutting and needed more fabric so they told me to try Robert Kaufman. I emailed RK and have received numerous return emails from Sandie, the Service Manager, offering suggestions and actually sending me fabric to see if it was what I needed. It wasn't sadly, but I had sent swatches of my fabric to her and she thinks she found it on a web site! The web is sending me a swatch so I can only hope. Sandie went out of her way to help me in a friendly manner. She didn't have to go to all the trouble for me but she did. I will always look to Robert Kaufman fabric first because of her kindness. As always, a little kindness goes a long way!
Leslie |
WOW - that is great service - above and beyond - hope you do find what you are looking for.
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I agree, a little kindness goes a long way. Glad that Sandie went above and beyond for you.
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Originally Posted by morforles
(Post 5607726)
Earlier in the year I joined a BOM with Keepsake Quilting for a quilt pattern named TAOS. It has been a trial for me because I'm rather a newbie but the fabric is gorgeous. It seems that KQ has had a terrible time getting the fabric and no longer have any left. Naturally, I make a mistake in my cutting and needed more fabric so they told me to try Robert Kaufman. I emailed RK and have received numerous return emails from Sandie, the Service Manager, offering suggestions and actually sending me fabric to see if it was what I needed. It wasn't sadly, but I had sent swatches of my fabric to her and she thinks she found it on a web site! The web is sending me a swatch so I can only hope. Sandie went out of her way to help me in a friendly manner. She didn't have to go to all the trouble for me but she did. I will always look to Robert Kaufman fabric first because of her kindness. As always, a little kindness goes a long way!
Leslie |
So glad you got such good service. Just a thought if you still need to locate post "in search of " section of this board.
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I've always had good service from KQ but never to that extreme. It's good to know if I ever experience a real problem like yours.
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Thanks so much for posting about your experience - it's always good to know about companies who care about their customers.
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Very Good to know. I hope they can find what you need.
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It's awesome RK was so helpful! It helps that many of the personnel at these places are also sewers and quilters....they "get" us!!
Jan in VA |
Thank you Lori! Silly me, I never thought of that!!
Leslie |
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