Fiskars - Wins!
 

Just thought you would like to know. I had a problem with my small Fiskars scissors. The screw in them would come loose after 3 cuts. I checked and found out that they are guaranteed forever. I emailed Fiskars about the problem and within the day, they replied. They asked for a picture of them, the problem, where I bought them and when. I got an email within a week that they were sending a new pair at no cost or postage. Got them today and they are perfect. Just wanted to let you know they stand behind their product.

yes they are good to stand for their products

i have a tree pruner from there and the handle broke

sent picture in and they sent me a new tree pruner

Best advertising! Thanks for letting us know.

Hmmmm, wonder if they'd replace the orange line rulers that I have, on which the lines are wearing off. I prefer this ruler - though I don't care for the Fiskars cutting mats and rotary cutters/blades - the lines on the ruler are very thin and that helps ME make very accurate cuts. (Mary Ellen Hopkins used to call it "cutting heavy or cutting light" depending which side of the line on your ruler you used to cut.)

Jan in VA

Worth a try, Jan! The worst they can say is no!

Yes, My friend found out how great customer service they have.

Wow. Good to know. Thanks. I love my Ginghers but saw Fiskars on an episode of how things are made. They are made in the States.

I love their rulers too - not too easy to find anymore, at least around here.

I have a Fiskars rotary cutter, but I have no receipt. I have misplaced it. Do you think Fiskars will still replace my broken rotary cutter?

I too, had a problem with my 3/4" punch for a hexie. I called them, very good customer service.
Didn't have any problem with them and they sent me a new one in about 2 days. I'll purchase from them again and now all my scissors are Fiskers because of their excellent service. they stand behind their products 100%.