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-   -   Good Service (https://www.quiltingboard.com/main-f1/good-service-t110608.html)

shamrock 03-25-2011 09:42 AM

I ordered one of the new EDGE rotary cutters ages ago from Keepsake Quilting. It was unavailable so long I almost forgot about it. When it did arrive, it wouldn't cut air. DH & I turned the blade, loosened it, he thought it might have a little burr on it. Anyway, I e-mailed the company that makes them, Sullivan's USA. They appologized for the bad blade asked for my mailing address, I had a new blade within 3 days. It works great.

Bluphrog 03-25-2011 09:44 AM

Don't you love it when a company gives good service? And thanks for sharing good news.

sueisallaboutquilts 03-25-2011 02:02 PM

Thanks for sharing good customer service! Definitely an upper :)


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