I ordered one of the new EDGE rotary cutters ages ago from Keepsake Quilting. It was unavailable so long I almost forgot about it. When it did arrive, it wouldn't cut air. DH & I turned the blade, loosened it, he thought it might have a little burr on it. Anyway, I e-mailed the company that makes them, Sullivan's USA. They appologized for the bad blade asked for my mailing address, I had a new blade within 3 days. It works great.
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Don't you love it when a company gives good service? And thanks for sharing good news.
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Thanks for sharing good customer service! Definitely an upper :)
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