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I definitely order a fair amount from them, partly because they always sent a catalogue, and I could show it to my quilt group, some of whom don't have access to a computer.
Yes, we have had a few 'cancellations' at times, but I just placed an order online on Monday and I definitely noted that it stated the fabric was in stock. My biggest problem now is that they aren't sending catalogues overseas any more. They have said that they hope to again in the future, but in the meantime, they are not likely to be getting much from me in the way of orders because we like to choose from the catalogue. I have tried the online catalogue and it's laughable - would take forever to look at every page and then read the descriptions/prices etc. |
Sure do appreciate the heads up,never ordered from them,but thought about it before. Usually go through fabric.com they are excellent. Just wish they had a little more to choose from in their new lines.
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Not just you. It seems like their website it behind in the capabilities of what the newer sites can do. And yes, it is frustrating to order, just to be cancelled!
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Not only that, but I think their prices are somewhat higher than others.
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Originally Posted by amma
Maybe call them by phone to see if they have all of the fabric in stock, and then hit send for your order? :D:D:D
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Don't like other people choosing my fabric as a 'substitute' either. If I'm paying, I at least want to select the fabric I buy! Another advantage to speaking with a person is to specify 'no substitutions'.
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Originally Posted by amma
Maybe call them by phone to see if they have all of the fabric in stock, and then hit send for your order? :D:D:D
Thanks to everyone else who answered too. I'm glad it's not just me.....Mary |
Originally Posted by Glassquilt
Another advantage of ordering with a real, live person. You can specify all-or-nothing.
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It is just as safe to give someone the cc# over a phone as over the internet.
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Originally Posted by ArizonaQuilts1
Hi quilters,
Have any of you placed orders with Hancocks-Paducah on line only to be notified weeks later they have cancelled part of your order? This has happened to me the last 6 times I have ordered fabric from them and it's making me crazy. I guess it's no problem when you are buying stash but when you are buying coordinating fabrics for a project, it's a huge problem. And it does not seem to matter if the fabric is on sale or not. I can't tell you how much orphan fabric I now have. GRRRRR. I don't see a way to give Hancocks special instructions when ordering either. Does anybody have suggestions short of calling in an order by phone? I hate giving my credit card number out like that. Thanks, Mary |
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