about a month ago I opened a package of Fairfield poly-fil 80-20 batting, which was labeled 86"Z91'. It was 2 pieces, one 51X55, And the other 25X120. The square inches the same, but not what I thought I bought. I wrote them a letter and sent the empty package. I forgot about it. Today UPS delivered a big box from Fairfield. I opened it and it contained 3 86"X 91" packages of batting! How great to know a company not only made it right, but sent 2 extrs!
God is looking out for me! Alicia |
It is great to got such wonderful customer service, anyone can make mistakes but it is how companies deal with them that shows how much they value their customers.
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nice of them to correct the error
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That was great they fixed their error. I've noticed very few companies are doing that lately.
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Yea for Fairfield Processing! Greata customer service wins our hearts every time.
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yes, it's good when companies stand up for their products or errors. I bought a pkg of fusible Hobbs heirloom batting only to find it took well over an hour to unstick it and get it onto my top. i ended up with some holes. i wasn't happy, i took it back to Hobby lobby. i didn't keep my receipt because i'd never run into this problem before. they wouldn't give me money back or just exchange. i emailed the company for Hobbs and one day got two rolls in the mail. so sometimes emails work.
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I had a "bad" backing from Fairfield several years ago and they did the same thing. Was stunned!! Things happen, but it is so refreshing to know a company of that size does think about its customers.
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A very nice surprise!
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Thanks for posting. It's so nice to hear about good customer service!
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yay :-)
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Whew, wouldn't you just love to know the back story about that particular batting package? Who packed it? Who inspected? Was it a disgruntled employee? Never meant to be packaged for retail in the first place?
Enquiring minds (with not much else to do tonight :wink: ) want to know! Jan in VA |
That is great!! Wonderful to know a big company makes things right for the customer.
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Good customer service helps keep customers returning.
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awesome...bet it was package of seconds meant for something else NOT for resale! Glad they fixed you right up!
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Love it when a company makes it right!
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How nice to know. Will order from them without fear! Happy quilting.
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Sounds like a great company!
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