Yesterday I ordered some Peter Rabbit designs from a site on the web called "Desinzs.net". They were very helpful with good communication until I paid for them with Paypal. I have not yet received my designs and have had no further communication with them. They will not answer my e-mails. I have contacted Paypal, who says they are a legitimate merchant . Have any of you had such experiences and are you familiar with these merchant? Any suggestions of what else I might do?
Jo Ann

Maybe their internet is down or something. Is there bad weather where they are located?

I'm thinking you are talking about download designs? I don't know about the company. Did you remember to check your SPAM email? If they emailed directions to you, it could have stopped in your spam box.
Hope you find them.

i hate that feeling when you are not sure or not if you have been scammed

I've never heard of that site. But maybe they are in a different timezone from you. If you just ordered yesterday, I think it's too soon to panic. They could be a small business and off on Sunday. I'd give it a bit more time, especially if they were helpful to you prior to your purchase.

Some companies don't send emails with the downloads. You download them right from their site :D:D:D

Download procedures can be confusing at times. I wouldn't panic yet. Just try to contact them again and explain the problem.

if they are emailing them also make sure your inbox has enough room.

only yesterday??

I had the same problem with another merchant, but it turned out that they sent the pattern to the e-mail address on my Pay-Pal account, not the one I gave them.

Just a suggestion if you're in doubt about an on-line merchant - you might check to see if they're rated in Reseller Ratings. This company you mention is not which simply means that they haven't been rated by anybody - again, doesn't mean anything bad.

Not all companies are listed, especially a lot of smaller ones. But we've used it a lot to make decisions regarding companies from which we purchase electronics and software.

http://www.resellerratings.com/

Hmm, hate to mention this, but I'm guessing that Peter Rabbit designs are sold by license only because they are copyrighted. Seems odd that a small firm would have them, unless they are just rabbit designs.

I believe that Paypal will issue you a refund if this does not work out. I think you should allow them more time, I have never had a problem everntually getting my downloads from these types of sites. Their download procedures can be a bit complicated.

Do they have a phone number on their website? Have you tried calling them?

As someone else said, small business are often closed on weekends and if they have been busy, it might take them some time to get caught up on their e-mail. And of course, it is always possible that they could be having computer or e-mail issues.

We have had it happen that we answer a customer's e-mails - even multiple times - and our answers have not gone through. Spam filters, greylisting... any number of things can happen that are nobody's fault. Please give them some time and, when in doubt:

Don't be afraid to use the telephone. Even if it is old-fashioned.

sorry, i've not used them before. but if you can't contact them maybe you should file a complaint through paypal.

The name of the company is saveondesigns.com/. I finally have received the designs, after much "sqeaking" on my part. Has anybody heard of them?
Jo Ann

just need patience

we're happy to see that you received what you paid for ...

in just one day. :-)