Would love to hear from anyone that has made this or have attempted it. I am going to start it after the New Year.

My thought exactly. really, Customer and Service is almost an oxymoron!

I am sure that with a bit of coaxing they will take of you, stay on top of it.
peace

Her problem was resolved the day she posted, over a month ago, so she doesn't need to stay after them. Craftsy is actually known for having excellent customer service.