how great is the Missouri Star Quilt Co
 

I just got this message in my e mail today. How great a company is this. Love them. We just put 500 Quilter’s Cash points in your account. We ran into some shipping delays a couple of months ago that were unacceptable. Our family business went through some growing pains (and I’m not just talking about my waistline ;), but we’re now happily in our new warehouse with more friendly faces to ship your orders. We really, really don’t want you to remember us for this slow shipping times, so we thought you might like some Quilter’s Cash towards your next order. We think we’ve improved the experience a lot. Let us know how it goes, and thanks so much for your continued support.

I just got the same message. I've only bought from them twice so so yes I think they're wonderful people.

Cari

Got the same message today. I buy frequently from MSQC & have never been disappointed.

I admit, I did find them slow on my last order (compared to other vendors I order from), and had to send an email, making sure the order had been processed properly. It's good to know they have made some adjustments. They seem like the funnest people.

I love them too. Great company.

I got the message, also. What a pleasant surprise. They are a great family and a great business. I order quite often from them and am always very happy with their service.

I, too, love doing business with Missouri Star Quilt Company. Usually, I am in no hurry for the things I order from them so the fact that they were sometimes slow never bothered me. If I needed something in a hurry, I ordered from one of the sites that ships the day the order is placed. The first thing I do on Friday morning is to watch Jenny's video. Those videos have made me purchase more fabric and precuts from MSQC.

I also got that message. I ordered a few things but didn't notice a delay at all. I think they are a great company and some of their e-mails are very funny. They deserve all the success they are enjoying and are certainly paying their customers back for their business. I would love to go to a retreat there, but doubt that I will get to since it is quite a distance from Michigan.
Sue

Ditto here, and ditto on the same thoughts. I order from them about once a month or so and hadn't experienced any delays with my order, but dang that was just a nice thing to do.

I got the same message too. But I buy from them quite frequently. Opps! Did I just say that?? :o Glad to know they've credited most all their customers equally. I was curious.

Apparently they've fixed that problem. I placed a small order yesterday and within an hour had an email advising that it had shipped. Can't beat that.

I got the same message and with the free shipping yesterday along with a bit more than $20 in quilters cash, I ordered a dresden template and some scrap bag fabrics.

I've always been happy with the customer service with MSQC. Once I was going out of town and wanted to delay something I was ordering (it was the daily special). I called them and it was like talking to an old friend. They were soo nice! They shipped it a few days before I got home so the "neighbor boy" didn't have to look for it on the front porch. It got to my place the day after I got home from vacation. Perfect!!

Great fabrics, fabulous daily deals, wonderful easy free videos. :Love them!

I love them!! I have never been dissapointed. Was on a quilting retreat with "the gals" & the daily deal was something I really wanted & so did my friend. Easy as pie, we just called them & they were super nice.
I've ordered so much from them that when my DH gets the Amex bill & goes over it, he just says,"I guess this Missouri Star thing is something for your quilting?". I answer in the affirmative & no problem. :)

I received the same email and sure enough there is an extra 500 Quilter's Cash point in my account! I love the Missouri Star Quilt Co. I have never had any problems with any of my orders & have always been pleased with their service. Great company! Also love their daily deals too! Not that I buy every one ... I'd surely be broke by now if I did, but at least the opportunity is there if needed. Just think of how much all of the 500 points amount up to! May not be huge to the individual, but add up all those individuals and it's significant. A very nice gesture from the MSQC!

They're one of the greatest online stores and I love their tutorials!

Susan

Huh. I guess I don't meet some criteria, I didn't get anything like that. And I've ordered from them probably at least a half-dozen times over the last year or so. Ah well...I don't really need more fabric at this point.

If at all possible one should really go there---was nearby on 9-12 and went there---it is totally so awesome---and people there are so friendly and helpful---asked a question about a tool I had purchased and couldn't figure out and they immediatly put the video up on the screen in the main store---now that's service---more fabric than you can imagine and tools and patterns---WOW!!!!!---will be near there again next year and can hardly wait---hubby has a moto-trials competition in Trenton Mo every Sept---was almost overwhelming---need another visit to absorb it all

Just placed an order Sept 30 and yes I love all her youtube videos and Jenny!

I have bought from them several times but did not receive any messages. Wish I had and I still think they are a great company.

Great family ran company !

Wow.I deleted my message so will go get it! Just ordered stuff so maybe I got the same message! Thought it was a sale ad! :) love them. Love their message when they ship out your stuff, hilarious!! :)

Nope was.just ad! Oh well, glad you all for your MQC bucks! :)

I got the same message. Their messages always crack me up, it reads just like they are talking to us face to face, and so humble. I am proud to be a customer of theirs and the extra 500 points are well appreciated!!

Didn't get the 500 points, but love their company and all of Jenny's tutes.

I just googled and found my daughter, the one who LOVES quilts (and yarns), lives only about 65 miles from Missouri Star Quilt. Hmmmmmm... that certainly sounds interesting.

~ Carla ~

I haven't bought anything from them. I do think Jenny Doan is the best one that does tutorials on you tube. She makes it seem so easy and doable.

I have loved them, too, but.......I was getting their daily deal emails and ordered quite frequently. Then they stopped coming. I emailed them and got a return email that they would get me back on their list and didn't know why I had been taken off. That was several weeks ago and I'm still not getting the daily deals or any correspondence from them. I'm traveling now so I'm not going to worry about it but will get in touch when I get home. The upside is I'm saving money by not being tempted!

There was a time frame a couple of months ago where it took longer than normal for my order to be delivered and that was mentioned in the email and reason for the 500 points..

Wish I was their customer. . . Is your avatar a folded star?

These little things are what make a company so memorable and such a joy to deal with......most important in our world today :-) Don't you just love hearing Jenny's breathless message when you call? Never fails to make me smile.

I love MSQC. They are my favorite online shop. I also love the tutorials and how Jennie and her staff have managed to made them so simple and easy to understand.

I sent a similar email - they are at the top of my list!