The last item I returned to HSN, the return postage was credited to my credit card. I haven't ordered from them in a while though.

I'm one of the ones that would never buy a NEW Singer, an OLD one yes, but everyone has their own opinion, this just happens to be mine.

well.. it's going back to HSN. Overall, I don't think it will last more than a few years d/t cheapo plastic parts here and there... the the automatic thread cutter is acting up, the bobbin winder didn't automatically stop, and the tension got wacko when I changed from ordinary cotton quilting type thread to a silky thinner thread. Tried to adjust it and nothing worked. No, I am not paying 400 bucks for a machine to give me a headache.

Sorry it didn't work out for you. I watched the presentation and knew it wasn't the quality of my older Quantum. But I did order the Kodak Easy Share camera! Now that was bargain and I've been looking for a new one. Free shipping to boot.