I am having such a terrible time with Husqvarna at the moment I just want to let off some steam.
I bought a Saphire 870 in Sept 08. it was expensive and I did a lot of research including asking other members of this group what they thought of it. I was delighted with it and did a lot of sewing on it till the end of April this year when it would only sew in reverse. I rang the shop where I bought it and she asked me to take it in so she could check it was not something easily rectified, some hope. Well she sent it away to be repaired somewhere in the midlands, I live in England by the way, and that was the last I saw of it. After numerous phone calls, I dont blame the shop, I was promised a new machine, an 875 model as they no longer do the 870 by the importers, this was to arrive within 3 to 5 days, well their time is up I again rang today to be told they dont know when it will arrive. I have been told Husqvarna have moved there outfit lock stock and barrel from one country to another and this is the cause of the problem. The motto on the sewing machine box said Husqvarna keeping the world sewing, what a laugh. If I could find the address of the managing director he will be getting a stinking letter. On the bright side I am in the fortunate position to buy another machine as I was getting rather down about this I do have a couple of old machines but well they are not the same so I bought the new Janome Horizon and its a beauty.
I intend to tell everyone who will listen about Husqvarna, its not just machines one cant get hold of but I have had the extension table on order for two months too fortunately the Janome comes with one.
Katherine

I would look them up on their web site and send a well worded letter to everyone one you can get a name and addy for. this way you will be like that squeeky wheele. it wont get fixed till it is heard. I am sorry that you are having a problem with them.

oh my that is terrible, I hope you get it taken care of soon,

glad to hear you got you a new machine

Very frustrating... I agree go to the internet and start sending everyone emails. Even if they are in a different country, maybe they can get it forwarded to the correct person/department and get it resolved :thumbup:

I have tried to find somewhere other than the office I am dealing with in this country but no luck, I would like to write to the managing director, if anyone has an address in Sweden I would be grateful.

Go to this website. I'm sure you will be able to find the corporate office contact information.
http://www.husqvarnaviking.com/se/

For languages other an Swedish, start here:
http://www.husqvarnaviking.com/

Oh yuck I have the 870 hope it doesn't act up on me.

On the back of the book there is this info

VSM Group AB - SE - 561 84
Huskvarna, Sweden

I wonder if that is an actual addy, because when you go on their site & choose Sweden as the company it looks like the contact addy on it

http://www.husqvarnaviking.com/se/406.htm

Beleive it not, you cannot cut and Paste from their contact list.
Here's what is says.
Sweden
VSM Group AB
Head Office, Sweden
561 84 Huskvarna
Phone: +46 36 14 60 00 (switchboard)
Fax +46 36 14 60 95

Good luck, hope this helps.

Thank you, I have tried that and sent an e-mail but that connects to the company who are dealing with it , I am trying to find someone at the top

jcarilyn, thats it, thank you so much , are they going to get a letter from hell or what, will let you know how I get on
Many thanks
Katherine

Make a phone call to Sweden....consumer affairs, or President if you need to.
I don't know what that person was talking about, moving out of the country...that was a lie. The machines are made in Sweden and the home offices are there.

I was told by a dealer they are making everything in China.

Good luck and enjoy your new machine.

No...still made in Sweden. Was that a competitor tell you that?

lol

http://www.husqvarnaviking.com/uk/498_18587.htm

This is a press re-lease that says they are moving production to Shaghai- bet thats where my machine is

before you run amok telling everybody, remember please that yours is one machine out of thousands made, sold, and running in the homes of happy owners.

i definitely hope you and the dealer can get your problem solved. you may have bought a new one elsewhere, but viking still owes you one, too, don't they?

be persistent. i'd look for a government website that provides information on consumer rights protection, advocacy and complaint processes. there must be an agency (ministry?) that deals with such things. i'll bet they can help.

Yes, actually, it was. But I don't think she was trying to get my business. I'm not in the market for a new machine and she actually has a D1 at home she uses. she said she had heard that but didn't know.

Love my D1. sure hope this all gets worked out. I would love it if everything was made right here in my home, USA. But that is just not the world we live in.

I heard that they are moving to China too.
I got my Designer SE from a dealer here.....Wouldn't you know it that she got rid of her dealership with them and now I have to drive 35 miles or so to go to another if there is a problem.
She wasn't very nice to me anyway. I was to get a free cleaning and she told me....I will get to your's when I HAVE TIME. She runs a quilt shop also. You can bet I will not buy from her! Wants my $$ but won't help you out....ERRR!
Karen

What a shame, you certainly have every right to be disappointed. The machine was costly and you deserve good cutomer service. It has nothing at all to do with you that they are moving. It seems there is no problem getting the new machines into the stores.

On another side of Huskvarna, our town had one of their lawnmower factories, just built a huge new building less than 5 yrs. ago, a few weeks ago, everyone got word that they will be out of jobs by end of Aug. as they are moving everything back to either North or South Carolina where their corporate headquarters are. Think they said around 400 people out of work and there is none around here with that pay! Just like all the other big companies, don't care about the "little" people.

I am so sorry to hear that you are going through all of this Katherine... what a mess!!! I hope that you get it all sorted out and the new machine they promised you!!! (((HUGS)))

12 yrs ago my sis bought a new brotherpc6000,had problems soshe took it back to the dealer,after months of excuses ,he gave her a loaner,more exp.BUT it took embroidery cards which she didn't get with it so it's pretty muuch a straight stitch machine.to top it off, the nexttime they called to check,the place was gone !no warning ,nothing

I hope you get everything worked out with your machine. Congrats on your new one. I hope you love it.

Hope you get this resolved; best thing I can suggest is that you document your chronology in writing and send it to everyone and anyone affiliated with the corporate office as well as the store you have been dealing with. Since you bought a new machine maybe you can suggest settling the matter for some money back for the machine they lost?!? - and spend that on more fabric :oops:

I am happy to report that my new Husqvarna has at last been delivered after a few more phone calls and e-mails. It looks lovely now I have to get used to it again as there are a few differences between it and my Janome which I have to say is lovely to use to do free motion quilting on.
Katherine

So glad you got your new machine!

I agree with quilter53's response...our dealer here reported in a presentation to our guild that there are now NO sewing machines manufactured in Europe at all...not anywhere.

In addition, she said that Singer has bought out not only Pfaff (a few years ago) but just lately also Huskvarna. I'd wondered why Singer had dropped their high end machines...it's because the other two lines already have better quality ones so they're reducing competition.

Maybe you can check with the Singer company to see what the story is.