I'm in the same boat with my Babylock. The owner of the shop is also the repairman and when I took it in to be cleaned the last time he never contacted me when he said it should be done in a week. I finally went in after I hadn't heard from him for 3 weeks and he tried to give me another person's machine. I told him he had the wrong machine and went in the back to look for mine and he hadn't even touched it. He said he'd get to it soon and give me a call. I told him I'd wait while he serviced it, which I did. But, after getting it home it wasn't working right and I drove it to another repairman a longer distance away. I'll be returning to the second dealer for my next purchase even though it's a longer drive.

It seems many in sales really don't give a rip. That's so sad since the shop could benefit so much from good service.

Sometimes it's worth it to make a call or send an email to the manufacturer. I had a problem with a Hoover carpet cleaner once. I purchased it from Costco, took it in for repair at an authorized repair shop 8 times in 12 months. It would work once or twice, then go back to not sucking water out of the carpet. My warranty expired at the end of 12 months, and I was so frustrated I called Hoover direct and complained. They were awesome - turned out there was a design defect in my model. The repair shop should have known better. Hoover sent me a replacement part, renewed my warranty for another 2 years, and said they'd deal with the repair shop. I don't know if they yanked their partnership with that repair shop or what happened, but the next time I drove past, the shop had gone out of business. I wouldn't have gone back anyway.

Long story, by way of saying maybe you could contact Brother's corporate offices. Knowing that people aren't spending money because of shabby treatment is quite a motivator for change.

I bought all my machines online, only had to ship one back for repair, was no big deal and cost was reasonable. I keep the box it comes in and is shipped in just in case. I have no dealer anywhere close to me so...you do whatcha gotta do. I'd check online prices etc and you can always have it serviced by the person you like, chances are it won't need it anyway! good luck to you..lots of sales going on! I just got two new brothers.

my Brother dealer is great to work with. She told me I could buy my PC420 online if it was a better deal for me and
that she would service it when or if needed. Just don't buy a refurbished machine as she said dealers will not
service them. I did buy it from her as it was a pretty good deal. I love, love, love my new Brother machine. Still have 2 older Brother machines which haven't needed service in the 10 and 5 years I've owned them. Brother does make good machines for the price.

When I purchased my brother I rang brother themselves because the closest sewing machine seller did not sell their machines. I ordered and arranged a collection from another location as I was going on holiday and picked it up while away. Since I go on a few days break each year and take the machine for a service. Brother were great and understood exactly my problem. They did offer home delivery. Try them and see.ps classes. When I picked it up me nephews liste need that intently they could Orkney the machine very well.

The closet Brother dealer to me serviced my refurbished PC-6500 with no hesitation, it even has a sticker on the bottom saying 'Refurbished', they stuck the sticker with my contact info right beside it. They may not want to do warranty work on refurbished machines.

If you like Brother machines but have never been to a Brother dealer take the time to stop in and look at the machines. The Dreamweaver series is amazing.

It's a shame you feel that way, but you could go look at a Babylock. Same manufacture and maybe the people are nicer. I think Brother and Babylock are the bomb and I buy Babylock because of the same dealer situation.
Leaving you in the middle of cutting your fabric??? No way. I would have asked for the manager - my luck it would have been the galavanting cutter.

I would go to the dealership with the good repair person. The other place may have good sales people that you would deal with one time but have a bad repair person that would do more harm than good to your machine.

If I get an unfriendly feeling or a clueless employee look from a store I walk out. I'll order online or drive to another town. I'm very picky who I give my money to.