editted to add: Since the original title was editted -- I was referring to Hancocks of Paducah. I suppose a moderator can edit this if it is out of line to post the actual store. I see store names all the time out here -- both good and bad, so I am not sure why this got editted. And no where online does it tell you that sales prices will NOT be used if you put in a catalog source code.

Do NOT put the source code in if you have a paper catalog. If you do, it will refer back to the original (higher) pricing in the catalog. I seem to remember that on my order screen it stated the correct sales price, but when I got my order today, the total was the NON-discounted pricing.

The lady at H-P did credit my CC with the $8 difference, but I wonder how many people don't notice it and they think they are getting the sales price...and by the time they look at the CC bill, they don't remember what it should have been.

So beware.....

Thanks.

Good to know. Thanks! I have ordered from them just twice and both times were sale items, but at least one item on each order was backordered. It seems when you look at the sale stuff online a lot of things are on back order. Why don't they just say out of stock? I am also not too crazy about all the packing tape on everything, made my jelly rolls fray like crazy when I took the tape off.

Probably because the sale price code from the catalog expired on February 5th as stated right beside
it.

Thanks for letting us know.

I got a set of 15 fat quarters that was packaged nicely...no packing tape on them. So I am pleased with what I got, just thought it was strange that their computer sales program is programmed to go back to higher prices. I would think they would want to tie the catalogs into the internet sales and know who bought from them regardless of the pricing...but I guess not.

I can honestly say, I won't put the catalog source code in unless the price online is more than the sales price!

But the material I got on sale wasn't even in the latest Catalog that I could find anyway! I looked because online it only showed 2 out of the 15 fat quarters (the picture also showed materials that weren't batiks). I actually found a picture on another fabric sales site to have a guesstimate of what I was ordering.

And I wasn't expecting to get the special 10% off from the catalog. I knew that had expired. So there was not a sales price on this in the catalog.

Obviously those who have ordered before know the secret LOL! I've ordered a lot of items over the years online, both fabric and non-fabric, and have NEVER had a price online revert to a higher price after purchasing! It's just strange programming....

It's kind of like when you buy a bunch of stuff at Joann's - the computer applies your coupon discount only to items which aren't on sale.

A lot of places won't discount sale prices, but if I remember correctly, fabric.com is one that applies your discount coupon codes to everything you buy whether it's on sale or not.

And, I really appreciate that if you spend $35 on fabric.com and qualify for free shipping and then use a sales code (15% off), you still get the free shipping.

If I am understanding correctly, bc I just got my very first ppr catalog, today...don't use the source code, if I order online.
okie-dokie!
Yes, some of my fabric was back ordered too, but I'm happy it is still coming. thanks for telling us this! :D

Yes, the sales item was online at $24.98 (original price $32.98)..and the item was not in the currrent catalog at all. I wasn't expecting any discount based on the catalog just the price that was and still is stated on the website....During ordering, it asked for the source code from the catalog if I had one, which I did....so I typed it in.....not expecting any kind of discount from the catalog. Just thought/assumed they were using it for marketing purposes.

What I didn't get was the ORIGINAL discounted price/online price.....which is what I was expecting to pay. Instead I got the original non-discounted price online.

But it seems by putting in the source code, I wiped out any sales code that was already on the item on the internet.....

I've looked all over their site and don't see anything that states this, so I don't think it was because I was not paying attention.

I will order again from them, but will be very careful and not put in a source code unless I am using a very specific discount from that catalog only.

THANKS FOR THE HEADS UP ON THAT ONE

Interesting... I never knew that. Now I know to not use the source code.

Lovspaper, I hear your frustration but every business is different in how they word and promote their websites. We cannot assume that they all use the same formats/directions when ordering. When in doubt it is easy to make a quick phone call to the business and ask questions. An example is a clothing business I order from....their catalogue prices are different than when I order from the internet....why I don't know but that's how they do it. It is truly not convenient for the customer and one would think they would be consistent in their pricing and the way they do business. These places have been in business for a very long time and it works for them. We just have to be savy shoppers and be on top of things all the time. It drives us crazy but I have learned it's so much easier to make that phone call to verify prices and know exactly what I will have to pay. When I'm not happy with the shipping costs and prefer another way I always call them and see if they will do it the way I prefer. Nine times out of ten they will accomodate me.

Hancocks of Paducah is a quilters dream and in my experience will go out of their way to please their customers. As evidenced by you getting your money back. Yes, it can be a pain in the **** at times but we have to be proactive. I just avoid the frustrations by calling first to make sure I am getting what I think I'm getting and paying the shipping costs I feel are fair. When I'm not sure if they have the fabrics I want I also call to verify that it is in stock. Also, when the Quilt Shows are going on they are so busy and I've found it takes a bit longer to receive my order because of all that is going on in Paducah.

What's funny is that I DID call first to check to see what the fabrics were because the pic of the set of fabrics on the website was regular plus batiks and the description just said batiks. In that call, I DID check the website price because it was a great price for what I was ordering.

I never even saw these fabrics in the catalog! I just got a catalog a while back and when I got the the checkout and it asked for a source code, I realized I had one, so I went and got it and put it in.

This is just a heads up for others who order from them. And yes, I would order from them again BECAUSE they did refund the difference. But being in a computer systems profession, this whole scenario is very odd to me. That the price I saw online and ordered online ended up reverting to an older price from a catalog the product wasnt' even in! I just hope to save another shopper the same confusion!

I wonder if putting the catalog source code in made the system default from the sales pricing to regular. Maybe the catalog code indicated to the system that you hadn't come to the site to make the purchase via internet shopping, which would have given you the internet price.

Still a glitch in the system, and it shouldn't have changed the price without some kind of warning to you or to them, but at least they did right and refunded the difference.

Laurie

Thanks for the head up

Each place I order from is so different so I am always paying attention, especially when the final sales page and prices come up. The catalog numbers are good if there is pricing in that catalog you want. WILl have to keep this in mind when other sales are online too. Thanks for the heads up. More to keep up with. Quilters have to be so alert in everything we do. ♥♥3