Janome keeps beeping for no reason
 

well that I can find. It started today and it's done it about 7 times with only sewing a few short 6" pieces together. I'm already not having a good day, so my emotions aren't helping haha. But to be totally honest I've disliked this machine since I bought it. I tried to see if the store I got it from would buy it back used when I had it for about 45 days (wish I just trusted my gut and returned it before the 30 days were up) and never heard back from them (not the first time they've ignored me, the second week I had it I asked a simple (non-problem) question and they would not get back to me, really not happy with them! They responded to every email within mins (during business hours) before I bought it then after it's just been nothing!) The problems I'm having are the fabric pulling to the left (thanks to people here I figured out it's because of the 9mm foot when I'm used to 7mm). The space, while nice and big which makes getting quilts through easier, is actually causing back pain if I use it longer than a few mins at a time (and with severe back problems it's making things worse) I've tried moving things around, the chair, other positions etc, nothing helps sadly. There is more but I won't get into all of it here since I need this new problem solved.

Today's problem I have no clue what is going on. I'll sew using the pedal, stop to adjust a seam hit the pedal again and it beeps. No warning thing on the screen. The little start/stop button is green, nothing seems wrong. I sew again and it's fine. Then I start the next seam and before it even starts sewing it's beeping again?! Again no lights are red, no warning or error codes are coming up, it just beeps and doesn't sew. (I also ran out of bobbin thread and when I put the new one in it refused to take up the thread, I did all the stuff below and it threaded the next time I tried just fine, but then immediately beeped when I hit the pedal again). It does sew after a few secs after the beep, but this is getting REAL annoying. Like I said I've sewn about 13 6" seams and it's done this 7 times.

I've tried:
-turning it off and on again a few times
-thoroughly cleaning it even tough it didn't need it
-re-threaded it
-wound new bobbins
-changed the needle (again even though it didn't need it)

I'm using 80 needles and aurifil 50wt thread, sewing on normal quilting cotton (moda and robert kaufman) the machine is the 6650.

Anyone have any idea what on earth is going on and how to fix it? I'm worried about sending it in (partly due to the shipping costs) because I worry it won't do it while they have it and instead of being a free warranty repair it'll be an expensive "there's nothing wrong with this you now owe us $300" waste on top of the shipping costs. I won't take it to the last repair guy with my old machine since he wouldn't listen to me when I asked him to just replace the bobbin case (which again thanks to the wonderful people here we figured it out and I fixed it myself) and he charged me for two repairs and blamed me for it. There is another place but I don't travel well and it's over an hour from here. I'll do it if I have to, but I don't want to have to get there and have it be something I might be able to do on my own.

You should have a troubleshooting section in the back of your manual, have you checked to see what it says?

I've had that issue with a couple of my machines, but I don't have a 6650, so I hesitate to tell you what my manuals say because it could be different.

was this a new or used machine??? I would contact seller again and be real firm that you want a reply or you will take it to a person higher up the chain. Let them know you are not happy with the product at this time and definitely not happy with the service.

I did a internet search they say uplug it then plug it back in see if it works.

I suggest you either call the dealer, find a new dealer if you’re not happy with them, research your specific problem online, or join a Janome FB group for your machine. There are several Janome groups that may be able to help you find a solution.

This is certainly worth trying if you haven't done so already. I would wait 5 minutes before I plugged it back in. It works for an error code on our washer.

BTW, if the dealer you bought it from is not responding, try contacting the US head office number/email from the website. When I had trouble with a machine that the dealer said didn't have anything wrong with it, I went to the head office, got an immediate response. Maybe you could video/tape the machine to capture what it does? Then email that to the head office.
I have found the head office(s) to be very responsive to legitimate customer complaints, they want a happy customer who will rave about their purchase, not an unhappy one who will rant about it...

My machine beeped at me yesterday, which it usually doesn't do. When I stopped sewing to reposition fabric I didn't take my foot completely off the foot control. I guess there was weight on the control but not enough to make it go.

The machine should be under warranty if bought new. I know I bought a Janome years ago and never liked it either. Couldn't get it to give me a good stitch and I have no clue what else I didn't like about it but I gave it away years later after keeping it in a closet for a number of years.

Most times Janome machines are great, my neighbor has them and that's the only machine she'll buy. As to the dealer not returning your emails, that's just plain lousy customer service. They must have known the machine was a dud and just wanted to get rid of it. I'd take it back to their store, plop it on their counter in front of everyone in the store and tell them,.....NOW ANSWER MY QUESTIONS since you won't answer my emails. They surely don't want others to know how they treated you. Sometimes you just have to get tough.

Hope you figure out the problem or maybe get a trade in machine. Might contact the company and see if they'll step in too.

Beeping of a machine is annoying. One retreater had a Brother that kept beeping every time she sewed. it was like sitting next to someone who chews gum all day. There are Facebook groups of Janome owners, I would go there. Someone will have an answer.

What state are you in?
I know an excellent Janome dealer who could help.
I live in Texas, but purchase all of my machines from a dealer in Alabama.
I have Janome 15000, 8900, 6600, S7, HD9v2. Love them all. Never had any issues with any of them. I had numerous times of operator error and the dealer answered my questions over the phone immediately.

Unplug your foot pedal. Blow in the hole and wipe the plug end.push the foot pedal plug into the machine.
also, check to make sure your foot is all the way down before starting your next piece. My Janomes will beep and not sew if the pressure foot is not down. Several of my Janomes have multilevel pressure foot lifters, so make sure your foot lifter is firmly down before sewing.
Sometimes foot pedals are faulty. Try a different foot pedal from a dealer or a friend who uses the same janome foot pedal.

I have a 6660 and before that I had the 6650. I traded up as I wanted a larger harp. Have had this one for 10 years, never have taken it in for anything. Prior my 6650 was giving me different problems. After bringing it back for the 4th time within a 2 month period, the dealer said "sometimes a machine is just a lemon and he gave me a brand new one and never had a problem with that one. He did say he was going to send the non-working one in so the manufacturer can figure what is going on. So you may just have a lemon and hopefully where you bought it from will be understanding of that. Good luck.

I have 2 Janomes, both computorized. I hardly ever use the button that does the 3 stitch end/ beginning tack. The one time l tried it, l found l must've accidently programmed a " start" and "stop" length of stitching , resulting in what you are experiencing. Maybe you accidently selected that button instead of the 'reverse 'or 'cut'? If you turn it off, rest for 10 seconds, it will hopefully forget the command. If not, try unsaving it ( check manual).

Ok so after posting yesterday I turned everything off again and unplugged everything, then plugged it back in. It worked fine until about 30mins ago when the beeping started again, this time when it beeped I just kept my foot on the pedal and it did show a foot pedal ! so I assume it's that. But this machine is only 3 months old. I keep it, and the pedal very clean (the old machine I have I had for 7 years before taking it in for servicing (bad I know, but there really aren't any repair shops anywhere near me anymore) and the guy said it looked brand new inside and that I keep it very nice looking. So it can't be that. I have read a bit and see that these newer Janomes have foot pedal problems, so that's not helping my feeling about this machine, especially since it cost so much (I'm disabled and my LTD is very low, it cost about 2 months worth of it!) Like I said I contacted the shop only a few days past the 30 day return period telling them that I just can't "bond" with the machine and was having issues with my health due to it and was told basically it's my problem now. I contacted them last month about them maybe buying it back to sell used and they never responded since then. It'll cost over $200 to ship it to them for warranty work, each way, so this brand new machine is now going to cost me at least $400 just to get it working right again. I can't afford that. I did just try to contact Janome and they only have the contact form for embroidery machines, mine isn't covered under any form I can find, so now I don't know what to do. I hate to say it (because again my emotions are getting the best of me here due to my health stuff) it's making me just want to quit sewing/quilting. I still have my old machine, so I guess I can just keep using that, but it's getting older and I worry being a computer machine it won't last too long, not sure if what I read is right but they say around 10-15 years tops on them and it's already 9 years old. I just want to get rid of this thing, but I can't sell it since I don't want to pass a problem onto someone else if it's more than just replacing the foot pedal. Plus I spend years saving for it, and then my great aunt passed away and gave me a tiny bit of money so I could actually afford it. I was so excited and now I just feel sick about it.

I will try to contact the dealer again, but I don't have high hopes anything will come of it since they never got back to me about my questions or anything else. Their site doesn't have anything but a number to call instead of an online form, so it might have to wait, not sure when they close.

Janome email support http://www.janome.com/support/genera...ral-inquiries/

Ok so luckily they picked up the phone (they close in 10mins) and they said instead of sending it in for them to look at (since it'll cost so much to ship) they're sending me a new pedal. Really hoping this is the problem, no some wiring issues inside where I'll have to send it back. I also looked to see my order and it isn't on my acct since I placed it on the phone, but I guess they did find it ok since they're sending the pedal out under warranty.

Fingers crossed!!!

If it does solve it I'm still not 100% sure I want to keep it. Like I said if I sew a bit (like less than 10mins) get up and iron, or get the next piece ready I'm ok, but if I sew for more than 15-20mins straight the positioning of the machine really starts to hurt my whole back. I tried different chairs, positioning it farther to the left, etc and nothing helps. (I'm very good at keeping things at 90* angles, that they taught me in PT/OT. Yes with my health issues I don't sew more than 10-15mins at a time anyway, I force myself to change positions so it doesn't bother me as much, but this machine positions me in just the wrong spot. My old one I could do a few pieces and sew for about 20mins without issue. If anyone has any suggestions for other things to try with that I'd appreciate it.

thanks!! The only form I could find on the site didn't allow it to be filled out for anything but embroidery. So if this pedal doesn't fix it I'll use that to contact them! Thanks again!!!

Have you tried changing the angle of your machine? Some people wedge the back up a bit. Don't know if it would help, but it is worth a try. You might have to play with the amount you raise the back.

Munchkins has a good idea. Years ago The table I was using was at the wrong height to see what was going on while I was sewing. So I purchased two rubber door stops and placed them under the back of the machine. The stops tilted the machine just right
It worked great.. let us know how your new pedal works.
By the way, most janome machines come with a twenty five year guarantee. It is limited as far as parts., I think, but if this is a new machine then everything should be covered.was your machine new of used?

For someone in the same life situation as yourself the best place to buy a new machine is Amazon. Easy return for any reason. I returned a new machine because I couldn't bond with it and not one hassle. I ordered another one and I love it. For brands Amazon does not have Sewing Machine Plus is a good online machine shop that has excellent customer service and a person always answers the phone.

I'll try wedging the back once I get the new pedal. Thanks for the suggestion. I'm thinking the problem might be it's just too big. Meaning more so it's too wide with the bigger harp space, which I do love while making quilts! While I'm waiting for the pedal I'm going back to my old machine to see if it's better on my back. If it is better then I guess it's time to sell it, my husband wants me to try to trade it in for another new machine, but I'm a stubborn person and I like what I like. sigh. I hate that about me. It's partly due to health reasons (auto-immune inflammatory stuff that's been going on for decades now and just getting worse and worse) but things that are comfortable for me make it so I can't change them out. Like something as silly as a toothbrush. Since they started making the one I use (back when I was a kid I think) it's all I ever used, then they stopped making it years ago, and then brought it back with a new style. I tried all the other brushes I could find and just couldn't use them comfortably so we bought 20 of the old ones on ebay from someone who got a pile of them from a DDS office, so some are plain and some have the DDS info on them haha. But I'm set. Totally ridiculous!!! It's the same with socks and sneakers, they stopped making the sneakers I basically lived in, still, after 10 years now, have not been able to find another pair/brand that my feet don't scream in pain from. sigh. I hate my body some days. haha.

I got so frustrated when buying new underwear and the brand style I liked were not made anymore. Now when I find the right for me anything I buy as many of them as I think I will use for years. No kidding. I have two dozen new bras all bought on clearance when the style was discontinued. This includes quilting tools too. I have many discontinued tools that I would regret not having in my quilt room. I made sure to have back ups.

I do the same. Especially with bras. I found a Victoria's Secret bra I liked years ago. Probably 2005 or 2006. I bought a dozen. Then they put them on sale and I figured they were going to discontinue them so I bought another dozen or so. I'm just now getting to where I'm going to have to start looking for new bras soon.

Hi
I would contact them now, outlining what has happened to date, just to keep it on file. Update them a few months in if everything is going well, just to let them know. If not, you have started the paper trail to resolution.

Me too!! I used to wear the seamless victoria secrets underwear then they stopped making it, I have one pair left of them, the seams irritate my skin and cause hives?! not sure how. I have found another one I like, which have seams but they're not so irritating, but I can NEVER find it in stock in my size, so when I find them I buy a couple packs of them. With socks I hate new socks! Why they stopped making undies and socks in 100% cotton (well minus the elastic) with that odor control stuff, etc is beyond me. T-shirts are the same, it's impossible to find comfy (not showing my belly or basically almost tank tops instead of sleeves) 100% cotton shirts. When I do they again never have my size since it's the ave size I assume everyone buys locally. hahaha. I've started buying the same shirts my husband wears since they're more comfy then women's stuff. Sadly, again due to my health I can't wear bras due to rib/sternum/spine pain, so that's not an issue for me. I have two that I keep for special things where I HAVE to wear one, like weddings etc. I HATE having to not wear a bra, but if someone actually had the gall to say something I'd tell them why making sure to make them feel guilty in the process. ha.

As for the pedal, they just called me to say they have to charge for shipping. I've only owned this thing for three months and they can't even do that for me? Yeah I'll never buy anything from this company again.

I only sewed two backings today on my old machine and it's like coming home again. From day one that machine was like an extension of me. Didn't realize how much I'm not bonding with the new one! If the pedal fixes the new one I'll be selling it, still not sure if I want to do an exchange or not. The store I'd have to go to is over an hour away, then having to sit there and test out machines will be exhausting for me, so I'm not sure I'd be able to make a good choice if pain is distracting me. I'm not sure what to do. I might say to heck with it and buy the same machine again (the one I have is the 6300) I see some places still sell new ones. When I tried to ask a few stores about selling the new one to them (this was when it was only about 45 days old) only one got back to me, which is about 1.5 hours from me, I might just try them since they're the only ones who actually were real nice telling me they only take used machines in for trade. Everyone else just ignored it which makes me not want to buy a new machine from them either if they can't take 2 mins to explain things. Otherwise I'll just keep my old one and hope nothing happens to it anytime soon.

What is the ave time frame for how long these newer computerized machines last? The only problem I've had in 9 years is the bobbin case, otherwise it's been a wonderful machine.

Ok, I just sent them the form in case the foot pedal doesn't help. thanks.

I would stay far away from that dealer that hasn't responded. Could have at least responded with a not possible to do that. All but a few dealers I have known want to make a sale but rare is the one that wants to keep a customer for life.

Yeah the place that I got this new machine from was great until the sale, then forget it. I had a couple simple use questions since it was different from my old 6300 and the sales expert who told me they know lots about the 6650 and sell lots of them flat out told me to call the service people?! It wasn't a service question, it was a basic question that they would have answered had I not bought it yet. (compared to where I buy camera stuff, the place I get my stuff from when you buy a new camera, sets you up automatically with a help person who will always be there to answer any question you have, she emailed me the day my sale went through before I even got it, just to introduce herself to me!) It's like they don't care about anything I have to ask about since the sale is done. They even said if I have any questions they'd be happy to answer them, then ignored me from then on.

The one local place has two locations, sadly both over an hour from me, one in each direction. But I've never been a customer and they still took the time to quickly respond to my online form to say they do trade ins only not outright buying. But they seem much more willing to actually want to help me out if possible and were very friendly.

It's the same with my first repair guy he would not listen to me at all, then blamed me for the problem I was having, turns out it was just the bobbin case, and even asking him to replace it, he only had the other one, high tension, low tension, can't remember, but I needed the other one. I even asked him if he could order one for me and either mail it to me (I'd pay all shipping) or I'd come get it. Never heard back from him again!? I just don't get it. In this day and age with online stuff you'd think they'd want to have local customers, especially since his prices were way high. I know customer service has been hard with bad customers, but I worked retail for years and you do anything to make good customers happy. period. Ignoring them will just guarantee they go somewhere else and if they're upset enough, like me sadly, I come here to talk about it.

I just wish the old sewing/vacuum repair place that used to be very local was still here. Just an old school shop only 20mins from my house. But like with everything else it closed down years ago. It seems like the more and more people who move to this area you'd think these stores would stay open, but everything is closing. We used to only shop at KMart, JCPenney and Sears for most stuff and they've all closed, then they started having problems nationally too. But when we go to shop with a list of like 5 items (last month we went out for a kitchen rug, a veggie peeler and to look for a couple other things, came home with absolutely nothing! We can't find anything locally anymore. It's very sad.)

Also I just looked around and no one seems to sell the 6300 anymore. They have been officially discontinued. I should have bought another one of those when I bought the 6650 instead. I really wanted to upgrade but I don't like anything I was excited about aside from a few stitches. The harp space hurts my back, the 9mm vs the 7mm makes doing 1/4" stitches a LOT hard, etc. Oh well, very very very expensive mistake I guess. Next time I'll go with my gut like it told me to get another 6300. I wanted a second machine as a back up and instead tried to upgrade and use the 6300 as the backup.

I looked for a used one and people want $700-800+ for them!! I only paid $900 and got a bunch of extras with it! So I guess I'll now have to do research all over again if I do sell the 6650. The 6300 is absolutely perfect for what I sew/quilt, so now I'm a little sad. haha.

Just heard from Janome and they're not much help either. They said if I take to a more local dealer/repair person they can/will charge for warranty work?!?! What?!?! What is that warranty for than? I'll definitely just sell this if the pedal fixes the issue, I do NOT want to deal with a company who is acting like this with warranty work, especially with the prices of machines now!

Side note after sewing on my old 6300 again while waiting for the pedal I instantly felt more at home like I said with the 2 backings. yesterday I spent time quilting the two quilts I'm working and and had fun again! Stitching in the ditch was easier. Yes getting it through a smaller harp had to be slightly altered to get it right, but it didn't hurt my back half as much! I think the bigger machines just must be too wide and too far to the left for my back. But it was nice to be excited about sewing again and not worrying about the machine. There are only a few things I'll miss, like they have brackets around the "base" numbers for stitch length and width, but the old one I just hit the other stitch button then back to the one I was on and it goes back to the default numbers without my having to remember them. And the nice bright LED lights instead of the one incandescent. The plate actually lays flatter to the bed on the old one, so I have less issues with seams popping up on when they hit the plate, so that's nice, I thought it was just me, not the machine doing it.

That is actually the standard for a machine warranty. It is honored at the selling dealer only. It's not just Janome - it will be the case for any machine brand.

BTW, warranties are also not transferrable, so if you buy a used machine you have no factory warranty.

Yeah I assumed warranties don't transfer, but that is surprising that you can only get service from your dealer. What if you have problems with them, like I am? What if you bought it while away from home? Or don't have any local dealers? Compared to all the other products we own with warranties NONE have this rule. Well after the first 30/60/90 days at least depending on the product. Local sewing places and machine repair places (for other products too not just sewing stuff) have been closing down, what then?

I hate to say it but this is just making me want to buy a cheap machine at Joanns and deal with the problems, if it dies on me it's cheaper to just buy a new one then repair it. Which I HATE. (side note I took a class way back in high school called (not appropriate anymore) man and his environment. We talked often about how we live in a constantly worsening (now even more so) throw away society. One question asked was how many of you have grandparents who still use the toaster they got when they got married and every single person raised their hands. The teacher said now you buy a toaster for $25, and it cost $50 to repair it, so you throw it away and buy a new one instead. Years ago we had my in-laws washer, from when they upgraded one in 1979, it still worked when we left it at our last rental a few years ago! Even after our basement flooded and it was floating in 4' of water! We dried it out for a few weeks and it was like nothing happened! We only changed a belt once on it that was it! The dryer we bought the heating element went on it after 6 years, we went to order a new one and you couldn't buy just that part you had to buy the thermostat too at a cost of $250, well the dryer only cost us $200 and to replace it was $225. So yeah, we threw it away and bought new. I hate how companies only want to keep making money off of people at the detriment of our planet instead of making stuff to last a lifetime.

My guild members listen. When one of us have a customer service problem with a local machine dealer/shop and we know it is not user error, or buyer being petty, or plain dumb, we don't shop there at all for anything. One shop went out of business because the local guilds would not shop there anymore because one member being sold a defective machine and the dealer ignored her. Word of mouth by many quilters make a difference.

I totally agree! Speak with your pocketbook and spread the word. Its amazing what that can do.