ps, I live in Utah...wish it was Illinois so you could give me your opinions!

Hope to see pictures of what you are conderned about. I have no personal experience with a LAQ, but I would be very upset if there were folds in the backing of my quilt. Some of that may have been avoided by asking her to show you what she meant by the puckering. I would never take a quilt home without looking at it when I picked it up.
I work with hand quilters at church,and we always open up the quilt when the person picks it up (so we can all ooh and aaah with the quilter!) We are not always 100% successful, but we know if there is a problem immediately! And we have the option to make any adjustments right then and there. :?

I must empathize with your disapppointment. I took a wall hanging to a professional machine quilter and was so disappointed with the results. I later found out that she has just purchased a very expensive quilting machine and she's not very experienced at quilting yet. She charged me what an experienced quilter would charge. I just don't think I'll take anything to her again.

I have had many quilts quilted and never had this happen, but a teacher of mine had it happen and she made the quilter unstitch the entire quilt and requilt it. She was a good customer but if your quilter wants a good reputation she will try to work it out with you, you are the customer. janey

Print out some of the constructive posts (primarily to hold on to for support) and tell her that you have been discussing the situation with your quilting buddies. Tell her you really want to find out what went wrong in the process, and why she did not notify you BEFORE quilting a wrinkley quilt. Then take it from there.

Here are the pics

I would say it's her fault...I think she didn't have the back on the roller right....she should have made sure it was square before starting to quilt it.

Gosh, she sure did a beautiful job otherwise. Now that I see what
happened. I honestly don't know what I would do.

I agree that you should ask for a partial refund. So sorry for your disapointment.

I have to agree with everyone. I would be livid if I were you. I would let her know that she should consider her reputation and "word of mouth" in making her decision to correct mistakes at no charge to you!