Keepsake Quilting Online Ordering Experience
 

There was a great bargain on their clearance section so I ordered the one item. I know they are a slow shipping store so I was prepared for that. The package arrived and it was the wrong item on a Saturday. I had to wait to call until Monday.

The lady on the phone was very sweet and kind. I did not start the conversation in an adversarial way. She apologized and said they would ship it out. She checked to see how much the wrong item cost. They must have some policy on that. It was only $20 and she said just to keep it.

When they sent the right item they sent it an option that did not take a whole week.

I know people make mistakes in shipping and I thought they handled in a very professional and customer friendly way.

Good to hear. I love to receive their beautiful catalogs and order from them maybe once a year.

I have always had good luck with Keepsake Quilting...love looking through their catalog.

I didn't realize they were still in business. They've been around a long time. I've been quilting since the 80's and I remember them then.
Thanks for sharing a good experience. We all need to know these things. :)

I have shopped with them for probably close to 30 years and have never been dissatisfied.

I ordered from that sale also....almost $50 worth of small amounts (under 1 yard ea) for my stash. Thought that some of the prints were incorrect, but when I compared my list to the packing slip, everything was correct. Overall, their company is pretty good about getting thing right.

They have always been kind, friendly, and helpful when I've called them. One time, I ran out of fabric I bought in person, called and gave directions to the bolt. They found it while I waited and mailed it right away. Very nice!

I really like Keepsake and have ordered from them numerous times-always a good experience. I got to visit their store one time and it was a super experience.

I experienced this very same thing just yesterday. I did my exchange just yesterday and was pleased with their prompt response (I contacted them via email) .

I also have had great experiences with Connecting Thread. I haven't ordered from them lately but they remain one of my favorite stores.

I have ordered from them for years and have never had a problem. Love everything I have bought from them and the order always comes quickly.

So glad to hear and what wonderful customer service. It is so nice of you to let us know. I have ordered from their catalog before and received nice items. You getting the wrong item was just a human error and no one is perfect.

I've never had a problem with them, and I've ordered lots of stuff!!! Nice to read their customer service is so fabulous!

I order a lot of stuff from Craftsy on black Friday, and they forgot to send me one of my battings (I ordered 4) and they sent me two rulers that were on my wish list, but not on my order list. I chatted with them online about it, and they sent me the missing batting and told me to keep the rulers! I was quite surprised!