LA nightmare
 

Has anything like this ever happened to you? I was doing a quilt for a good customer when I noticed a good sized blotch of ugly colors on it. I had checked it over before I put in on my LA so I just knew I had accidently done something. I worked so hard to get it out and only made a little improvement. So as a last resort, I used my fabric pens and did my best to make the blotch blend in. I finished the quilt and had it folded neatly with her name and how much the bill was on it so when she came to pick it up and I was not at home my husband gave it to her.
I flipped when I learned that she had the quilt and I did not have a chance to tell her what happened to it. I phoned her to confess and instead she was falling all over herself because I had been able to get all the blotched mess out of her quilt. Seems her granddaughter had VERY dirty hands and tried to finger paint on the quilt. Seems I just didn't see the mess when I first checked her quilt over. I was so relieved that I cried.

Bless your heart! I know you were relieved, and yes, the tears do come at a time like that! It's all that stress coming out that you were holding in! Glad your story had a happy ending! :)

Ahhhhhhhhhhh ... that was so sweet of you to try to fix the mess ... even though you didn't know how it happened! I know you are her special friend for life! What a great story!

It means that you truly care. It's important to let your customer know when things go amiss. It's not always easy.

I always have my heart in my throat when I LA for someone as I'm afraid I will tear it or make a major goof.

what a great outcome!

I am so happy that ended up nicely. As a customer I would have been heart broken if a quilt I sent to someone ended up with a mess on it. It was really great that you were able to get it out - and you probably made a customer for life out of her :) I am sure she will spread the news of how you went above and beyond... good news travels fast :)