I purchased several yards of fabric from J & O Fabrics online. When I got them, the chicken prints were GREAT, but the TOT was the worst I have ever received. I was expecting high quality fabric because they charged more than what I would pay at Wal-Mart or JoAnns, but that is what I got. It looks to me like they went to one of these stores and purchased the fabric (because it has a rough texture) and then cut off enough of the selvage so that it doesn't show the brand. I bought several yards of these and I am very upset. I am debating contacting the company and complaining about getting such poor quality fabric and that the selvage has been cut to "hide" the brand.

I would contact the company and give them a chance to make it right . They might surprise you :wink: Sorry you are so disappointed

I agree, contact the company. Most will try to make it right.

I would think that they knew the fabric was not quilt store quality and that they were misleading or else the selvages would not have been cut off.

Obviously, they will not get repeat business from me. I haven't decided if it is worth the hassle to ship it back to them and ask for a refund. I will contact them and let them know that the fabric is of poor quality and not fit for using in a quilt.

I would send it back for a refund. The money refunded is better in your pocket than their's.

i would definitely start be calling them. why should you have to pay the postage to return defective or second quality goods?

I agree.

I buy a lot of fabric online, and have learned over the years to stick to just a few reputable sites. Fabric.com was great when I had a problem twice with a purchase...they just told me to keep the fabric and they gave me a refund! It's worth contacting the company.

I buy fabric on line as well and have yet to be disappointed. However, I use three sites and all offer first grade fabric at discounted prices. My favorite is fabricdepot.com. They are just great about returns. Next time try them. They have awesome sales too on all types of fabric as well notions. Sorry about your bad experience.

Wow thanks for posting that. I have a list of stuff I want to purchase there. Thats making me think I might just think about not ordering. Somethings fishy about that. But yes I'd contact them. There is alot of compitition out there and thats not a good business practice. Specially when us quilters get the word out. :-D

Fabric Depot is AWESOME! I live about 50 miles from their store, and try to visit everytime I go to the 'big city' - Portland, OR. 1 1/2 acres of fabric!! Heaven. :)

If you shop online and stick with brands you know, you'll be fine. There are some nice marbles or tonals from Moda, Timeless Treasures, Kaufman. I have also bought some less expensive ones, not sure where or the brand, but they weren't that great.

It can't hurt to call and let them know you're not happy. Good luck!

I visit my childhood friend in Oregon just about every year. She is not a quilter so I've yet to get to Fabric Depot. This year I've vowed I'm going - even if I have to take the shuttle to get there. I have purchased many notions and lots and lots of fabric from FD, and I agree with you, they are awesome!

Tri-Met the bus system in Portland is excellent - might want to check it out to get you there. GO! You will not regret it.

I hope you called the company. Most want a chance to make things right, rather than have their name smeared over the internet.

Generally, if you ask, a company will pay for return shipping if you are not satisfied with their product.

Tri-Met the bus system in Portland is excellent - might want to check it out to get you there. GO! You will not regret it.[/quote]

Thanks for the tip - I'll keep it in mind.

I would definitely contact them. They can't do anything about it if they know you are unhappy with what you received.

Of course you should contact them! I hope that there will be a satisfactory outcome for you. For future online purchases, I would recommend that you not be tempted by any fabric that is lacking the manufacturer in the description. I also agree that it is a good idea to develop a relationship with a few online shops...I'm leery of any that do not have toll free phone numbers. I do more shopping online than I do in brick and mortar shops...and I'm a one woman fabric acquisition machine! LOL

Why is the toll-free number important? Is it so you know you can call them and ask questions?