Oh, that is not good. Have you asked how many tops they have quilted? And how they turned out? I think I would have to see pics of anyone quilting before I sent a top of to be quilted. But you learn from your mistakes.

Be careful ripping out, or you will make little holes in your quilt top.

That is such a shame to have this happen. If at all possile FMQ it yourself.

Forget the seam ripper - invest in a pair of thread snips that you just squeeze. You want a pair w/ pointy thin blades. You snip threads every 3/4/5 stitches, and it'll come apart much easier....

I am so sorry you have to go thru this..

Google "how to skin a quilt" there are some videos out there with tips to make the ripping go much much faster. I am so sorry this happened to you! I know how horrible I would feel if it were me, I can't even think of a thing to say that could make you feel better... hugs...

This is how I do it, however clip from the BACK not the front/top. That way if you slip or happen to get a little piece of fabric in there you are not causing a hole in your top!

I had a quilt come back with puckers in the borders, but the quilter let me know beforehand it wasn't laying right. Your relative is obviously still learning. I bet she'll be a pro with some practice. Rip and redo and make it right. Sounds like you have a ripping partner. Make it fun. Pop some corn, put on a movie and rip away.

If she is truly learning she needs to know the quilting is not acceptable and others will not be happy to have their quilts quilted like that at all. I tend to think she knows it's not right but doesn't care because she is doing it fast and cheap so what do you expect? I would be more then upset, I'd be very angry at her for doing a horrible job and thinking I'd be okay with it.

She says she only does it for friends and family.
she told me over the phone that it might have a pucker or 2 in one corner but the puckers are all over it.
At least the backing is burgandy and she quilted it in white so at least I will be able to see the stitches good.
Thanks everyone for the input and condolences.

I guess having the white on burgandy stitches is a blessing of sorts. You're already looking on the bright side, so you'll do fine.

This happened to me a few years ago, with my DD's quilt. I had sent it to a friend that was a LAQ and she did about 2/3s of it, charged me over $350.00 and told me I did a poor job. She had mounted it crooked on the frame and stretched it slightly, leaving puckers all over it. It took many hours to rip it out, I replaced the borders and quilted it on my Janome 6600. I learned a valuable lesson though...you do get what you pay for! It was a frustrating lesson, but, when I was finished, I was proud to give it to my DD, especially because "I quilted it". Good luck and be patient...it takes time. This is a picture of her quilt after I finished it.