Nope

It is horrid that your quilt was dammaged. I would also let others know how she dose not respond, word of mouth is great adversing and it works both ways. Shame on the quilter. :XD:

To Gump51; True example of making lemonade out of lemons! I'll have to keep this in mind .

How did you find this person? Go to the source if you had one and let them know how disappointed you are with this person's work and ethics. I would definitely spread the word about why I would never use her again.

report her to the better business bureau!!! take her to court!!! make her life miserable!! if she will not be responsible then she deserves it all of us spend our time (and money) on making quilts no one deserves to have one ruined

The only provable fact is: there's a hole in the quilt. HOW it got there, and WHO put it there cannot be proven.

'Tis the season for LA's to be swamped. Not making excuses for her, but I think I'd check around a bit, find other customer's she's quilted for and ask if they've had difficulty with her work. Where did you find her and did you ask for references or see her work? I'd want to be very sure that she is consistently unreliable before I tried to ruin her business. Just sayin'.

Wow. I can't believe how many people would ruin this woman's business over one mistake.

The quilt is not ruined. It has a hole. Repair the hole and get over it.

The only way this would be a major tragedy is if this was a $25,000 show quilt.

The LA was given the chance to work out a solution with the customer and she refused. If she's too ignorant to know that one unsatisfied customer means loss of future business then why be concerned for her if she does lose business.

There's a difference between taking your business elsewhere and *intentionally* setting out to put sombody out of business because they made one mistake and didn't do whatever you deem necessary to fix it.

I know how I would feel if it was my quilt and my money spent and the person would not even have enough concern to discuss with me how or when the damage could have occurred. Darn right I'd be shouting to the rooftops if I was dismissed with a so what if I didn't pay enough attention to my work to notice any damage done before or after I got it and it's just a little damage, who cares about that. She'd know very fast that I sure care.

By the sounds of it, I don't think your quilt is "ruined". I can see where you are greatly disappointed that there is a hole in the border but it sounds like it can be repaired. I would be very upset if this happened to me but I would do my best to repair the hole and chalk it up to experience.

If the LA has not responded to you chances are you will not hear further from her and really the only true recourse you have is to not use this person again in the future. Perhaps she legitimately believes she did not do it and is not responsible.

I would not hesitate to tell friends what happened to you with this particular LA quilter and I would most definitely let whomever recommended her to you know about it as well. I would not post her name or business name on the internet, nor would I go out to try and ruin her business over a mistake like this by posting her name far and wide claiming she ruined a quilt.

I heartily agree. Who among us hasn't made a mistake? Her biggest one was not responding to the email about the problem.

Applique a heart over the hole and tell the recipient that it's extra love!

Sue

good advice on repairs even if we didn,t use a quilter,s service thanks for tips ladies

That just goes to show you, if you want something done right, you have to do it yourself.

I had a needle break and leave a hole in a quilt I was doing for a friend as a gift. Darned if I can remember how I fixed it. Lots of good ideas for fixing the hole.
I wouldn't want to ruin anyones business, but I think an apology and/or offer to make the mistake right is in order.

I am so sorry for you. I can't imagine anyone who has made a quilt or is a LAQ could do such a thing and not try to make amends. After all they must know the time, expense and effort you have put into it.

All of the solutions sound good to me. Good luck and I would post this woman's business name with a short warning. She could have at least said "I'm so sorry!"

Have you tried calling her? I can think of several reasons for not replying to an email and none of them have anything to do with ignoring the message. Don't make assumptions.

Have you paid in full for the work or did you reserve final payment until you were able to see it? Has she quilted for you before or is this the first time? Did you see her work first hand before you sent your quilt to her? Do you have a contract for the work? Did you ask for references and then check them before sending your quilt?

That's too bad to have that happen without a word from your LA quilter. She was wrong and so surprised that she has not got in touch with you. Quilters are usually so honest and helpful.

This also happened to me. Nothing was mentioned when my quilt was sent to me. It was fortunate that the rip was close to the edge of the border. I trimmed to border so cut off the hole. This only made the border 1 inch narrower.
Sorry this happened to you. I now I do my own quilting.

Rubbish......it's evident how the hole got there.
With that said, accidents happen, we are all human. A heartfelt apology & offer to fix it the best she could would have been the morally correct thing. Ignorance is insulting.

Can be proven if there was a signed contract and pictures of the quilt before and after the long arming. There's right and wrong and guilt may be weighing heavy on this person. I would definitely give her written warning that I would be sharing the experience of her methods with other quilters. Just don't put it in writing. Word of mouth is much easier and harder to prove.

Rubbish......it's evident how the hole got there.
With that said, accidents happen, we are all human. A heartfelt apology & offer to fix it the best she could would have been the morally correct thing. Ignorance is insulting.

Please let us know if she contacts you about the hole in you quilt. Don't leave us hanging not knowing the outcome. Can you show a picture?

That is tragic. I am sorry that happened to your quilt. If that were to happen with a quilt for my client, I would do everything I could to repair it! A rip like that is not beyond fixing, even if you (the longarm quilter) have to pick out the quilting to make the repair, replace the patch then re-quilt the area. It is too bad you can't just take it back to her. One quilter I know says that a mistake on someone else's quilt becomes a free quilt!

How about a "border within the border" to cover the hole?
I agree that some very vindictive stuff has been posted here, but I agree that there should be a response from the LAer. The phone sounds like a good idea to me.

I don't have the expertise to comment on fixing it, but I would most certainly post her information on this site and contact the Better Business Bureau in your area and file a complaint. At least you can keep her from ruining someone else's work. Good luck on the repairs, it sounds as if you are getting some good advice on here!

Find another to do the work.

I was quilting a quilt for a person on my long arm and found a place where she had not caught the fabric in the seam. I could not fix it at this point other than with Glue and I did not want to use glue on someone else's quilt so I just showed her the spot when I gave her the quilt back. She is like how do I fix it? It is not up to a long armer to fix the mistakes but if it is the long armer's fault, then she should fix it if she can and deduct something off the price. I don't know what else she could do.

Rather than bad-mouth her, do as 1rottendog did. And then ask them for recommendatiions to fix the problem. That way you aren't bad mouthing her. Was this a LA quilter local to your vicinity or did you send it out? How did you get her name? If she was recommended by someone, ask them about their experiences with her. Just some thoughts.

It I were you, I would cover the hole with some hand-appliqued flowers, using colors and fabrics that compliment your quilt colors...add a few here and there in other places on the border, and no one will ever know there was a hole there, your quilt will just have some extra-special touches added.

sigh.... I really hope you and your LA quilter can work this out. This comes under the heading of "Sh__ happens" but it's repairable - as is your relationship - IF the lines of communication can stay open.

This post just makes me sad. Not just about this quilt, but some of the responses. Call the BBB? Take her to court? Destroy her at the local quilt shop?? Get a rope??!! OMG! Things happen, and depending on the size of the hole, it could be missed in the final inspection. I don't know how many times I don't spot missing quilting until after I post a picture. And I would be just sick about a tear or rip, and would do my best to make this right. AS WOULD EVERY LA QUILTER I KNOW!!! But in the grand scheme of things, this is all repairable. Please chill people!

if you had this quilting done by someone on ebay contact the customer relations and let them know. They are pretty good at getting you satisfaction.

and people wonder why I do NOT do any quilting for anybody but myself and my daughter!!

I did do a quilt for the guild - one (1) time... I didn't even mind doing the quilting for free but wasn't reimbursed for the batting or the backing - nobody even gave me the opportunity to say, 'don't worry about it'....
It wouldn't bother me so much except I know they paid for the first quilt to be done and nobody batted an eye over the bill... but the lqs closed so I did the next one.

There have been hints and innuendo about 'somebody' doing the quilting for this, that, or the other - I just pretend I have no clue what it's all about...

I've even had people make comments along the line that I'm 'selfish' or 'don't you feel guilty' ...
uh no, because hello, guess who paid for the setup! Nobody came along and said 'hey, you look like you need a free longarm and frame setup'... duh....

She may have not read the emails, so call her before jumping to the conclusion she doesn't care.
Also,in such instances (not that I'd ever use a LA) I pay with a credit card and stop a payment immediatley until the issue is resolved

Be ready to PROVE it's true.

I have a seizure disorder and while trimming a quilt I made, I had a small one. I clipped a small hole in a flower petal. I got creative and dug through my applique collection,. I found a bumble bee, and put it over the hole. Worked great, and looks 'planned'. (It was an iron on, but I don't trust them to stay on, so after I ironed it down, I stitched it carefully where it would not show. Use a thimble to sew it, those little things are stiff after you iron them.) If your quilt is all straight lines, try appliqueing a floating shape or a 'floating' block. Think smaller or larger than the others for 'artistic effect. You could even do a series of shapes floating to the edge. You are a quilter, there are no mistakes, just opportunities for self expression. :thumbup:

In order to prove libel, she would have to prove that what you say is not the truth. Stick to the facts, dates, cost, # of emails sent, etc., and tell your truth as you know it. I would let others know what was done to your ARTWORK. She should be on the phone making it right, if she doesn't want the truth told, or wants it to reflect well on her business. If it was an accident, or she did not realize it happened, she would 'man up' and make you as happy as possible. Remember- In any court, "he/she who is most reasonable wins." Good Luck.

This is my FAVORITE reply to this question; Calm, reasonable and not vindictive. Thanks!